Windows Support Engineer
$65k - $85k per yearAdecco Canada
Adecco is currently hiring a Windows Support Engineer for a full-time 1-year contract opportunity in Ottawa, ON. This role is ideal for a technical professional with strong experience in Windows Server environments who enjoys working in a high-availability, hybrid infrastructure setting. If you have experience supporting critical applications, providing Level 2 technical support, and working with automation and infrastructure tools, this could be an excellent opportunity to further develop your IT career within a complex enterprise environment.
In this position, you will support Windows Server infrastructure across on-premise and cloud environments, provide advanced technical troubleshooting, and contribute to system improvements and automation initiatives. You will also play a key role in documentation, change management, and ensuring the stability and performance of critical banking systems.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
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#CAB7616
In this position, you will support Windows Server infrastructure across on-premise and cloud environments, provide advanced technical troubleshooting, and contribute to system improvements and automation initiatives. You will also play a key role in documentation, change management, and ensuring the stability and performance of critical banking systems.
- Salary : $65,000 - $85,000 per year
- Location : Ottawa, ON
- Schedule : Monday to Friday, Day Shift (On-call and overtime may be required)
- Employment Type: Full-Time, 1-Year Contract
- Vacancy Status: This posting is for an existing vacancy.
- Provide direct support for project and platform operations, including deployment, maintenance, and upgrades of Windows Server environments (on-premise and cloud).
- Deliver ongoing Level 2 technical support for enterprise banking environments, ensuring system stability and performance.
- Support application owners, developers, and internal/external stakeholders through ServiceNow ticketing systems.
- Maintain and upgrade Windows Server environments (Windows Server 2016-2022).
- Administer Microsoft Group Policy Objects (GPOs) and Microsoft SCCM environments.
- Monitor server performance and capacity, identifying and resolving issues proactively.
- Develop, implement, and support Infrastructure as Code (IaC) solutions using tools such as Ansible, Terraform, and Azure-based services.
- Create and maintain automation scripts using PowerShell, Python, or Ansible playbooks.
- Contribute to the design and implementation of automation and orchestration processes.
- Perform root cause analysis and implement long-term solutions for recurring technical issues.
- Document all system changes, upgrades, procedures, and interactions through detailed SOPs.
- Develop technical documentation, Visio diagrams, and knowledge base articles.
- Participate in change management processes and ensure compliance with organizational policies.
- Recommend improvements to system performance, reliability, and operational efficiency.
- Work in a multi-tiered, highly secure, and large-scale production environment.
- Prioritize and manage multiple tasks simultaneously while meeting strict deadlines.
- Participate in on-call rotations and support escalations as required.
- Must be legally eligible to work and reside in Canada.
- University degree or college diploma in Computer Science, Information Technology, or a related field.
- Minimum 3 years of experience supporting critical applications in a hybrid IT environment.
- Minimum 2 years of experience with Windows Server administration (2016-2022 environments).
- Strong experience with Microsoft SCCM and Group Policy administration.
- Experience in performance monitoring and capacity planning for enterprise servers.
- Hands-on experience with Infrastructure as Code (IaC) tools such as Ansible, Terraform, or Azure DevOps.
- Strong scripting experience using PowerShell, Python, or Ansible playbooks.
- Experience in automation development and deployment of orchestration processes.
- Strong understanding of enterprise-level Windows Server architecture.
- Experience working within change management frameworks and ITIL-based environments.
- Strong documentation skills, including SOP creation, Visio diagrams, and technical knowledge transfer.
- Excellent analytical and problem-solving abilities.
- Ability to work independently in high-pressure, mission-critical environments.
- Strong organizational skills with the ability to prioritize multiple tasks effectively.
- Competitive annual salary of $65,000 - $85,000.
- Opportunity to work in a complex enterprise banking environment.
- Exposure to modern infrastructure tools including IaC and automation technologies.
- Hands-on experience with Windows Server 2016-2022 environments.
- Strong technical growth in scripting, automation, and systems administration.
- Opportunity to work on high-impact, mission-critical systems.
- Collaborative and structured IT environment.
- Valuable contract experience within a large-scale organization.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
@@j
#CAB7616
Vacancy posted 3 days ago
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