Client Service Manager, Central Island
Full-time
Commissionaires Victoria, The Islands And Yukon
Lead with purpose. Build relationships. Drive growth.
Commissionaires Security Solutions (CVIY) is a mission-driven organization dedicated to supporting veterans, their families, and the safety of our communities. We are a full-service security services company operating as a Not-for-profit with a diverse customer base of commercial, residential and government accounts.
We’re looking for a Client Services Manager based in Nanaimo to lead our Central Island region (Malahat to Qualicum). This is a high-impact role for someone who thrives on building relationships, growing business, and leading teams to deliver exceptional service. What you’ll do
Commissionaires Security Solutions (CVIY) is a mission-driven organization dedicated to supporting veterans, their families, and the safety of our communities. We are a full-service security services company operating as a Not-for-profit with a diverse customer base of commercial, residential and government accounts.
We’re looking for a Client Services Manager based in Nanaimo to lead our Central Island region (Malahat to Qualicum). This is a high-impact role for someone who thrives on building relationships, growing business, and leading teams to deliver exceptional service. What you’ll do
- Lead and support a strong operations team across the region
- Build and maintain trusted client relationships
- Identify growth opportunities and support proposals, renewals, and new business
- Collaborate with leadership to execute strategic and market growth initiatives
- Stay ahead of industry trends and strengthen our community presence
- Ensure high-quality service delivery across all client sites
- Champion a positive, collaborative culture while representing CVIY’s values with clients, partners, and the community
- Partner with recruitment teams to communicate staffing needs and support effective placement of personnel across client sites
- Purpose-driven work supporting veterans and communities
- A visible, high-impact leadership role
- Opportunity to influence growth and strategy
- Autonomy to bring ideas forward and make a difference
- Work out of our new Nanaimo office
- Strong leadership and people-management experience
- Excellent relationship-building and client service skills
- Strategic mindset with solid business acumen
- 5–7 years in security or service-based industry (preferred)
- Self-motivated, positive, and adaptable
- Ability to travel within the region and occasionally to our Home Office in Victoria
- Proficient with Microsoft Office suite (i.e. Outlook, Word, Excel and PowerPoint)
- Group-life Insurance and Long-term Disability
- Health & Dental and Vision coverage
- Paid sick and personal needs time
- Paid vacation time
- Company paid RRSP contributions
- Inclusive, supportive team culture
Vacancy posted 1 day ago
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