Property Manager

The Property Manager at PeakMade Real Estate is responsible for the overall operation and profitability of a student housing property in the Greater Toronto Area. This position will lead, motivate and mentor high-performing teams to provide a world-class living experience for our residents. As the onsite leader and decision maker, they will be responsible for successfully maximizing property income, occupancy and NOI. Our ideal candidate will be a financially savvy leader with strong industry knowledge and the ability to implement creative leasing strategies that will contribute to the property's success.

What You'll Do

Personnel Management

• Manage high-quality on-site staff through implementation of effective recruitment, training, coaching and development programs

• Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews, corrective action reviews, and termination paperwork, in accordance with the Ontario Employment Standards Act (ESA) and applicable human rights legislation

• Direct the entire unit turnover process per Company policies and procedures

Strategic Leasing Management

• Effectively maintain product knowledge of the property and competitors through consistent evaluation of local market conditions and trends; ensure leasing staff develop similar knowledge

• Effectively show, lease, and move in prospective residents

• Direct efforts to implement sales and marketing plans that effectively maximize rental income and budgeted occupancy

Financial Management

• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments

• Develop yearly operating budgets/forecasts; accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner; be responsive and receptive to owners' needs, goals, and objectives

• Monitor the timely receipt and reconciliation of rent collections and ensure compliance with the Ontario Residential Tenancies Act (RTA) and any other applicable provincial tenancy legislation

Customer Service

• Manage resident retention and service request follow-up programs

• Monitor service request turnaround and ensure the responsiveness of the maintenance staff

Administration & Risk Management

• Accurately complete required reports as outlined in PeakMade policies and procedures, as well as additional reports requested by the owner and/or supervisor(s)

• Perform apartment inspections monthly, as well as prior to move-in and at move-out

• Manage property risk effectively by communicating incidents and potential liabilities, and by maintaining compliance with applicable Ontario health and safety and accessibility requirements

Requirements

What You'll Need

• Regular onsite presence is an essential function of this position; working full-time in office is required

• Ontario Secondary School Diploma (OSSD) or equivalent is required; post-secondary education preferred

• Four (4)+ years of experience in property management required

• Two (2) years of campus student housing management experience preferred

• Proven ability to perform in all areas of property management, including people management, financial reporting, problem-solving, sales, maintenance, and resident relations

• Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts

• Excellent verbal and written communication skills

• Working knowledge of property management software; Entrata highly preferred

• Legally entitled to work in Canada

Benefits

What You'll Get

• Parental leave top-up program supplementing Employment Insurance (EI) benefits, plus one year of diapers, on us

• Vacation and paid time off in accordance with, or exceeding, Ontario ESA minimum standards, plus 2 additional “Wellbeing Days”

• Wellness initiatives, health team competitions, and reward programs through our LiveWell Program

• Group Registered Retirement Savings Plan (RRSP) with Company match

• Employee Resource Groups

• Housing discount (varies by property)

• Mentorship program available

• Annual Leadership Conference

• Annual opportunity for Diamond Club Trip

• Commitment to leadership training and growth opportunities

• 10-Year Peakiversary Trip

• Additional rewards and recognition

Who We Are

PeakMade Real Estate is a North American real estate management company, headquartered in Atlanta with a growing presence across Canada, specializing in the management and development of off-campus student housing, multi-family, and build-to-rent communities. Our working environment is fun, collaborative, forward-thinking, and purposeful.