Kitchen Cabinet Customer Service Representative
$40k - $45k per yearFull-time
Alliance Group & Staffing
Job Responsibility:
We are looking for a Kitchen Cabinet Customer Service Representative know is proficient in Mandrian language for our client located in Woodbridge. Their industry is a leading wholesaler of prefabricated modular kitchen and bath cabinets.
Responsibilities:
· Deliver excellent customer service through various communication channels, such as phone, email, chat, and in-person interactions.
· Respond to customer inquiries, concerns, and requests promptly and professionally.
· Develop a deep understanding of our products and services to effectively address customer questions and concerns.
· Investigate and resolve customer issues, escalating more complex cases to higher-level support when necessary.
· Maintain accurate records of customer interactions and transactions.
· Collect feedback from customers to enhance our products, services, and customer experience.
· Collaborate with other team members and departments to provide comprehensive solutions to customer issues.
Requirements:
· Customer Service experience is a must with Designer 2020 experience.
· Bilingual: Mandarin & English is a must.
· Excellent communication skills, both verbal and written.
· Knowledge of Oracle NetSuite is a plus.
· Strong problem-solving abilities and attention to detail.
· Empathy and patience when dealing with customers.
· Proficiency in using Microsoft Office Suite.
· Ability to work in a fast-paced and team-oriented environment.
· Willingness to learn and adapt to changing customer needs.
· Positive attitude and a strong commitment to customer satisfaction.
Location: Vaughan
Working Hours: 8 am to 5 pm (Mon - Fri)
Pay: $40,000 -$45,000 per year
Job Types: Full-time, Permanent
Pay: $40,000.00-$45,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Experience:
- Designer 2020: 1 year (required)
- Customer service: 2 years (required)
Work Location: In person
Vacancy posted 1 day ago
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