Debt Solutions Manager (Remote)

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help

Position Summary

We are looking for a Debt Solutions Manager to join our team on a remote basis (must be willing to meet with clients in-person when requested). In this position the ideal candidate will be involved in meeting with potential clients to review their financial situation and recommending a solution based on one of the services we offer.

Responsibilities

• Handling inbound calls frompotential clients to determine if one of our services (bankruptcy and consumer proposal) are best suited to resolve their specific financial situation and redirecting clients to appropriate resources and affiliates when our solutions are not suitable.


• Working with different types of leadsfrom multiple sources and displaying the flexibility needed to adapt to the varying demands this requires.


• Meeting and exceeding performance metrics and measurement benchmarks related to conversion rates.


• Striving to improve against metrics and increaseconversion rateswhilebalancing this with the need to ensure clientsatisfaction.


• Creating a superior customer experience through engagement, listening, and understanding the needs of potential clients; and showing compassion and empathy while guiding the clients through their options.


• Developing, maintaining and applying the learned knowledge of our specialized industry.


• Working closely with all support functions to ensure optimal employee and client journeys are accomplished.


• Effective and ongoing communication with clients during the initial stages of an engagement to ensure successful enrollment into one of the Farber offerings.


• When applicable, prepare all necessary regulatory documents required to file either the bankruptcy or proposal.


• Arranging final meetings with clients to sign all required documents which are forwarded to the centralized Farber Administration team and work with them to resolve any outstanding issues.


• Cultivating relationships with external referrals and lead sources and managing and liaising with these relationships.


• Handling communication of significant issues with clients.


• Attending training, team meetings, and Farber events as required.


• Developing a positive perception of the Farber brand in the market.

Qualifications

• Proven willingness to develop and grow a practice area with the support of firm management


• Enrollment in the Trustee’s program, or desire and willingness to enroll in the program, would be an asset but is not a requirement


• Completion of, or willingness to enroll in, the Insolvency Administrator’s Course would be an asset


• Consumer insolvency practice experience is considered an asset but is not a requirement


• Excellent listening, selling and closing skills in the context of our highly professional and ethical standards


• Demonstrated track record in achieving sales quotas and results oriented attitude


• Strong interpersonal and negotiations skills


• Proficiency in personal one-on–one marketing; experience in building trust and maintaining long term referral relationships


• High personal standards of integrity, honesty, empathy and trustworthiness


• Co-operative team player with an unwavering focus on customer service


• Well organized and detail-oriented so that the paperwork flowing from a successful sale can be effectively dealt with by our back-office infrastructure


• Assertive, confident, enthusiastic, and a passion for sales, with an entrepreneurial spirit


• Assume personal ownership and responsibility for your work and actions


• Ability to work independently to meet objectives, goals and timelines


• Excellent time management skills to ensure clients’ needs are being actively heard and met

Benefits and Perks

• Remote work model


• Flexible work arrangements


• Vacation and wellness days


• Extended health and dental coverage, plus virtual doctor services


• Employee Assistance Program and mental health resources


• Company-matching retirement savings plan


• Financial support for professional development


• Annual company events


• Exclusive access to perks and discounts

Position Details

Position: Debt Solutions Manager

Location: Remote (Canada)

Industry: Financial Services

Department: Front Line Practice (National)

Employment Type: Permanent/Fulltime

Salary: $55,000-$60,000 BASE $65,000-$80,000 with incentive

Our Culture at Farber

At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.

We thank all candidates forsubmittingtheir resume, however, only those selected for an interview will be contacted.