Air Canada Vacations CRM/CDP Technical Expert

Air Canada Vacations

Join Air Canada Vacations as a CRM/CDP Technical Expert. Dive into integrating Microsoft Dynamics CRM and Bloomreach CDP to enhance customer engagement seamlessly. This role is critical for overseeing data integration and ensuring a solid technical foundation for CRM and CDP applications. Collaborate with architects and system integrators while focusing on data quality and compliance aspects to enrich customer profiles. Your expertise will allow travelers to enjoy unforgettable experiences. Key Responsibilities:

Lead technical oversight for CRM/CDP implementation
Define identity resolution and data ingestion standards
Collaborate on integration mechanisms and API designs
Participate in data migration validation and system testing
Document technical processes for future reference and training

Requirements:

5+ years of experience with enterprise platform support
Solid hands-on experience with Dynamics 365 CRM
Familiarity with CDP systems, especially Bloomreach
Knowledge of data ingestion methods and integration patterns
Bilingual in French and English, verbal & written

Utilize your technical skills to enhance customer delights at Air Canada Vacations! #J-18808-Ljbffr

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Vacancy posted 10 hours ago

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