Quality Manager

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Position Summary: 

IEM is currently seeking a Quality Manager for our Surrey, B.C. location. The top priorities of Quality Manager role will be to measure, monitor and lead implementation and development of the Quality Management System and continuous improvement programs in all areas of the organization at the manufacturing site – both internal and external.

Significant involvement with all areas of product and manufacturing, while also increasing our communication and collaboration with key departments is instrumental in this position.

Please note: This position requires 100% in-office presence and does not offer remote work. The role will report to our regional Quality leader.

Key Responsibilities: 

• Manage the maintenance and certification of the Quality Management System according to the ISO 9001 standard (Procedures, Processes and Work Instructions)


• Manage the capacity and availability of resources and administration of department related to the ISO 9001 Quality Management System


• Lead 8D Corrective Action Report (including 5Y and Fishbone) activities and verify completeness and effectiveness


• Identify and provide training, mentoring, and guidance for team members in operations


• Oversee the reporting of any non-conformances occurring within the organization, including the investigation and implementation of corrective measures and reporting


• Communicate KPI’s related to Quality as defined and identify trends and causes


• Oversee and develop process improvements strategies and document


• Collaborate with other stakeholders to enhance productivity in areas of quality, cost, performance and maintenance


• Schedule and perform internal audits and coordinate activities and interface for external audits and administer respective CAR’s related to any findings


• Ensure timely disposition and issuance of CARs for Quality rejects and the RMA process


• Oversee ISO and quality training programs to new and existing employees


• Any other related duties in connection with the position including but not limited to:


• Risk Assessments, PFMEA, Six Sigma, 5S, FOD Prevention, Kaizen, IPC Standards


• Understanding of UL, CSA and other regulatory requirements


• Must abide by and help Lead Improvement to Health and Safety Rules and have demonstrated commitment to good housekeeping/organizational practices


• Responsible for compliance to company and regulatory standards


• Maintain and develop strong working relationships with other departments and outside vendors


• Strive for continuous improvement in all aspects of the work environment, this includes active participation in company committees, project teams and relevant job training


• Commit to self-development goals as discussed with your management and attend company-sponsored training


• Perform other duties as assigned

Qualifications:

• Verbal and written communication proficiency


• Attention to detail


• Thorough compliance knowledge


• Organizational and time management skills


• Reliable with a respect to confidentiality

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or diploma in relevant field with work experience


• 5+ years related experience


• Infor Syteline ERP systems using QCS Modules would be an asset


• ETQ Reliance would be an asset


• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)


• Excellent verbal and written communication skills


• Ability to multi-task and prioritize in a fast-paced manufacturing environment


• Management experience


• Understanding of Mechanical and Electrical Manufacturing


• Demonstrated career ambition with  a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization  


• Verbal and written communication proficiency


• Attention to detail


• Thorough compliance knowledge


• Organizational and time management skills


• Reliable with a respect to confidentiality

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 70% Walking/Standing – 30%

Lifting: Must be able to lift up to 10lbs.

Vision: Long periods of close work on computer screen.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office space.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

[Compensation Range: $113,000 - 130,000 CAD] 

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at

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