Assistant Operations Manager - Secure Facility

GardaWorld is growing — and we’re looking for a strong operational leader to join our Security Services team in Vancouver!

As an  Assistant Operations Manager (AOM) , you’ll play a critical role in supporting the day-to-day delivery of a large, high-security contract while working closely with the Operations Manager, Shift Supervisors, and frontline security teams.

This is a hands-on leadership position where no two days are the same. You’ll be out in the field, supporting supervisors, ensuring teams are properly staffed and trained, addressing operational challenges, conducting quality control visits, and making sure our teams are consistently delivering the high standards our clients expect.

You’ll be a key point of contact for frontline leadership and will have the opportunity to step into the Operations Manager’s responsibilities when required. If you’re an experienced security leader who enjoys being visible, solving problems, coaching teams, and taking ownership of operations, this is an opportunity to make a real impact with GardaWorld.

What we offer you:

• Competitive salary of $70,000–$74,000 annually
• Comprehensive health benefits
• Opportunities for career growth and advancement within a global security leader
• A dynamic, hands-on leadership environment where every day brings new challenges
• The opportunity to lead and develop security professionals across multiple operational locations
• Employee recognition programs that celebrate performance, achievements, and impact
• The opportunity to build your leadership experience within a complex, high-security environment
• Supportive leadership and a team-focused workplace culture

Assistant Operations Manager key responsibilities:

• Support the Operations Manager with the day-to-day management and delivery of security services
• Mentor, coach, and provide ongoing support to Shift Supervisors, helping them succeed in their leadership roles
• Monitor scheduling and invoicing accuracy and promptly address discrepancies to ensure smooth operations
• Ensure security personnel assigned to the contract meet all required qualifications, training, licensing, and operational requirements
• Identify, document, and resolve operational issues while ensuring appropriate follow-up and escalation
• Provide orientation and operational guidance to new security personnel joining the team
• Identify training gaps, conduct audits, and work with leadership to ensure employees remain properly trained and qualified
• Ensure Shift Supervisors and security personnel consistently follow established operating procedures and site requirements
• Conduct regular supervisory visits to operational posts to assess service delivery, support frontline teams, and identify opportunities for improvement
• Conduct off-site quality control visits, including at transportation hubs, offices, and other operational locations, to ensure teams are meeting required standards
• Provide ongoing coaching, assistance, and training to Shift Supervisors and frontline personnel
• Take a proactive approach to problem-solving by identifying operational challenges and recommending practical solutions to improve service delivery
• Take immediate corrective action when service delivery or performance concerns are identified, while ensuring appropriate documentation and escalation
• Support the Operations Manager during periods of absence and assume Operations Manager responsibilities when required
• Ensure Shift Supervisors and security personnel maintain professional appearance and comply with uniform standards
• Prepare and maintain required operational reports and documentation
• Participate in scheduled operational meetings and provide updates on service delivery, staffing, training, and performance
• Build strong working relationships with frontline teams, internal stakeholders, and client representatives
• Support other operational initiatives and responsibilities as required

What you bring:

• Minimum 2 years of management experience in security services, law enforcement, corrections, military, or another directly related environment with responsibility for overseeing employees
• Experience leading, coaching, and mentoring supervisors or frontline teams
• Strong understanding of security operations and service delivery
• Experience with scheduling, staffing, training, compliance, and operational documentation
• Strong problem-solving and decision-making skills, with the ability to take action in fast-paced situations
• Excellent communication skills, both written and verbal
• Strong organizational skills and the ability to manage multiple priorities simultaneously
• Comfortable working in a hands-on, field-based leadership role and conducting regular site visits
• Ability to work flexible hours and respond to operational requirements outside of standard business hours when required
• Valid BC Security Worker Licence
• Valid Advanced Security Training (AST) Certification - an asset 
• Valid Standard First Aid with CPR and AED
• Valid security-related use-of-force training - an asset 
• Valid driver's licence and ability to travel between operational locations
• Secondary school diploma or Canadian equivalent
• Legally authorized to work in Canada
• Ability to successfully complete all required screening and contract-mandated qualifications

Why GardaWorld?

At GardaWorld, our people are at the heart of everything we do. As an Assistant Operations Manager, you won’t be sitting behind a desk waiting for problems to come to you — you’ll be where the action is, leading teams, solving challenges, and helping shape the way security services are delivered.

If you’re ready to take the next step in your security leadership career and want a role where your experience, judgment, and leadership can make a difference every day,  we want to hear from you.