Quality Assurance and Continuous Improvement Specialist

Why work at Intersand: 

• Thrive in a growing environment  where ideas are valued and initiative is encouraged 
• Make a real and visible impact  on the organization’s strategy and performance 
• Develop the talent and leaders of tomorrow  in a culture that values coaching and development
• Innovate and transform , supported by an organization committed to continuous improvement 

Joining Intersand means becoming part of a company that stands out. As a B Corp-certified organization and a recipient of the prestigious Platinum Award from Canada’s Best Managed Companies, we work every day to build a responsible, high-performing, and forward-thinking organization. Driven by a sustainable vision and strong values, we have an international presence, with products exported to more than 60 countries. 

What we offer: 

• Work-life balance 
• Competitive benefits 
• Health savings account 
• Wellness savings account 
• Telemedicine and Employee Assistance Program (EAP) 

Job Description

A Key Role at the Heart of Quality Performance 

Reporting to the Director of Quality and Regulatory Affairs, the Quality Assurance and Continuous Improvement Specialist plays a central role in the management, development, and performance of the Quality Management System (QMS) across all sites. 

Through a structured, analytical, and continuous improvement-oriented approach, you help ensure compliance with practices, strengthen the quality culture, and support the organization in achieving its operational and strategic objectives. 

Your impact: 

• Ensure a robust, consistent QMS that meets all requirements 
• Strengthen the quality culture and operational compliance 
• Support decision-making with reliable data 
• Contribute to the improvement of processes, products, and performance 
• Ensure the success of internal and external audits 

Responsibilities:

• Ensure the maintenance, compliance, development, and implementation of the Quality Management System (QMS) across all sites, guaranteeing its consistency and integrity and serving as the primary point of contact. 
• Manage quality documentation (drafting, reviewing, approving, distributing, archiving), ensure its compliance and implementation in the field, and train employees on QMS requirements. 
• Plan and conduct internal audits, coordinate external audits (clients, organizations, authorities), manage nonconformities, implement action plans, and ensure their follow-up and effectiveness. 
• Conduct root cause analyses, define and monitor corrective and preventive actions (CAPA), and measure their effectiveness.
• Monitor and analyze performance indicators, prepare management reviews, analyze quality trends (complaints, rejections, customer returns), and identify opportunities for improvement. 
• Participate in continuous improvement projects, propose actions to improve system and process performance and customer satisfaction, and harmonize quality practices across departments.
• Oversee change requests, lead quality risk analyses, and promote a culture of quality within the organization. 

Qualifications

What we’re looking for: 

• A college or university degree in science or equivalent professional experience. 
• 5 to 10 years of experience in quality assurance within a manufacturing company.
• Bilingual in French and English (spoken and written). 
• Excellent oral and written communication skills, strong teamwork skills, and good leadership and influence abilities, attention to detail, and analytical and synthesis skills. 
• Proficiency in MS Office, experience in quality system management, and experience in continuous improvement.
• Driver’s license for occasional travel.
• Valid passport for international travel (occasional). 

Additional Information

At Intersand, we are committed to creating an environment where everyone feels valued, respected, and encouraged to do their best. We welcome applications from people of all backgrounds, identities, and experiences, and we strive to ensure fair and equitable treatment throughout our recruitment process.