General Manager

Leading teams, restoring properties, and driving business success.
At BELFOR, we restore more than buildings—we restore peace of mind.
As a global leader in property restoration for over 70 years, we help people recover from the unexpected.
Position OverviewThe General Manager drives the performance and success of the branch, ensuring revenue growth, profitability, and operational excellence. This leadership role oversees multiple departments, fosters cross-team collaboration, and maintains a strong focus on financial performance, customer satisfaction, and business development. The GM ensures alignment with BELFOR ’s strategic goals and builds strong client relationships for long-term success.
What You’ll Do
Operational Leadership: Develop, implement, and optimize operational systems, processes, and policies to achieve strategic goals.
Cross-Functional Collaboration: Work closely with HR, Health & Safety, Marketing, Sales, and Finance to improve departmental performance and ensure compliance.
Financial Management: Oversee budgets, audits, and financial reviews to monitor branch performance and profitability.
Project Oversight: Manage all projects, ensuring alignment with objectives, timelines, budgets, and profitability;
guide Project Managers in scope and cost estimation.
Team Leadership: Lead, mentor, and develop a high-performing team;
set clear expectations and conduct performance evaluations.
Business Development: Identify and implement marketing strategies to drive revenue growth, productivity, and market share.
Client Relations: Maintain a customer-focused approach, promptly address concerns, and strengthen long-term client relationships.
Additional Duties: Perform other responsibilities as required to support branch success.
What You Bring
High School Diploma/GED
5+ years of senior leadership experience in construction, restoration, or insurance, with a proven track record managing operations
Extensive experience in financial management, budgeting, and performance analysis
Strong strategic thinking, decision-making, and problem‑solving skills
Excellent verbal and written communication, with the ability to engage and influence internal teams and external stakeholders
Ability to thrive in a fast-paced environment, balancing multiple priorities while ensuring quality and operational excellence
Valid driver’s license and ability to operate a motor vehicle according to BELFOR ’s Auto Policy
Nice to Have
Post‑secondary degree or diploma in Project Management, Business Management, or a related field
Experience with estimating, project management, and advanced safety certifications
Proven expertise in managing large teams and leading cross‑department initiatives
Proficiency in Xactimate and XactAnalysis
Working Conditions
Due to the nature of our business, this position will work normal business hours but may be required to work in the evenings, on‑call, or outside normal working hours;
Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracy;
and
Occasionaltravel to other locations or client sites may be required to support operational needs
Why Join Us
Competitive compensation package;
Comprehensive health, dental, and vision benefits;
Company phone and laptop provided;
Paid vacation and RRSP matching program;
Employee and Family Assistance Program (EFAP);
and
Leadershipdevelopment and industry‑specific training and support.
Our Commitment to You
Comprehensive training of BELFOR internal processes, procedures and systems;
and
Other BELFOR -sponsored training courses as required.
Personal Development Support: BELFOR encourages continual growth and supports employees’ professional development through educational opportunities, certifications, and skills enhancement, ensuring our team stays current with industry trends and best practices.
About BELFORBELFOR is a global leader in property restoration, helping families and businesses recover from fire, water, storm, and other disaster‑related damage. With over 70 years of experience, we’re dedicated to restoring properties and rebuilding lives. Join a team that values excellence, teamwork, and your professional growth in a fast‑paced, rewarding industry.
| Restoring more than property Learn More
ACCESSIBILITY STATEMENT (AODA IN ONTARIO)
BELFOR (Canada) Inc. is committed to providing a barrier‑free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, BELFOR (Canada) Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.
HUMAN RIGHTS STATEMENT BELFOR (Canada) Inc. strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, BELFOR (Canada) Inc. will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.
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