Lead Hand Access Audit Technician - Winter 2026/27

Do you have a sharp eye for spotting inconsistencies and a knack for problem-solving? Be our eye in the sky this winter and join us as our Lead Hand Access Audit Technician! In this role, you will monitor our RFID lift access points to prevent unauthorized entry, identify potential loss, investigate suspicious activity, and troubleshoot ticketing issues. If this sounds like the role for you, apply today!

Compensation Information: $22.45 per hour

Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting; includes prolonged periods of time at a desk/screen.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding process.

Skills you bring with you:

• Exceptional interpersonal and de-escalation skills to handle sensitive guest situations calmly.
• Proven ability to manage multiple tasks under strict timelines with high attention to detail.
• Proficient in Microsoft Word, Excel, and Outlook with strong verbal and written English skills.
• Minimum of one season of working experience at a ski or mountain resort (shift lead or operational support experience preferred).
• Experience with SKIDATA, RFID technology, RTP resort management systems, and two-way radio etiquette is an asset.
• Knowledge of WorkSafeBC regulations and willingness to complete and on-site criminal record check.

Primary Responsibilities:

• Monitor RFID and conduct audit reports to verify guest qualifications and ensure compliance with resort policies.
• Identify access violations, review security camera footage to secure evidence, and collaborate with Guest Services to prevent theft.
• Maintain effective communication with the Lift Operations team to support and resolve RFID issues.
• Act as the shift lead and operational point of escalation on the supervisor’s day off.
• Professionally handle guest inquiries, de-escalate ticketing disputes, and accurately process fine payments via the POS system.
• Uphold compliance standards and operational workflows under the direction or in the absence of the Access Audit Supervisor.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/bb163416-a631-cd97-8d5b-5ba4116a31f9/apply?source=3782702-CS-58771