Senior Computer Application Support Specialist at DND
Full-time
49 Solutions
49 Solutions has an exciting opportunity to bid on an RFP for a Senior Computer Application Support Specialist at DND . We are seeking an experienced professional to support complex applications, act as a key escalation point, and contribute to the full application lifecycle. This role also requires experience with AI/ML products or solutions in a Government of Canada environment.
Location: Carling Campus, 60 Moodie Drive, Ottawa, ON
Security Clearance: Secret
Employment Level: Senior
Minimum Mandatory Criteria:
- Education: Certificate, diploma, or degree in Computer Science or related field from a recognized Canadian post-secondary institution.
- Experience:
- 5 years of senior-level application support within the past 8 years, including independent diagnosis and resolution of complex issues, escalation support, and involvement in application lifecycle activities (user stories, backlog management).
- 3 years within the past 7 years supporting AI/ML products or solutions for the Government of Canada.
Typical Duties:
- Coordinate emerging technology application specifications.
- Act as liaison between vendors, IT technicians, and end-users.
- Provide training, guidance, and expertise in emerging technology and special application support.
- Emulate or reproduce user-reported technical problems.
- Advise and train users to resolve issues.
- Recommend and implement complex security requirements.
- Support business systems, network, and internet services.
- Maintain problems and solutions logs.
- Design, configure, and deploy server-based file systems and applications.
- Research and resolve complex technical issues.
- Recommend new products or processes to enhance business activities.
- Plan or participate in department-wide system upgrades.
Qualifications:
- Strong problem-solving and independent working abilities.
- Excellent communication and collaboration skills.
- Hands-on experience with AI/ML applications in a Government of Canada environment.
- Proven ability to provide guidance to both technical and non-technical staff.
If you are interested or know someone suitable for this role, please reach out to us as soon as possible so we can coordinate a bid submission.
Vacancy posted 6 hours ago
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