Eastern Region Operations Manager

Lead DHL Express operations across Quebec and Nova Scotia from Lachine, using customer service leadership and cost optimization expertise. Manage regional performance and service quality.As Area Operations Manager, you will direct local operations across Eastern Region locations. You will execute operations strategy, improve processes and costs, and support sales with customer service solutions. The position includes Track and Trace technology, telecoms, IT recovery, and Operations Leadership team participation.Key Responsibilities:
Lead operations across Quebec and Nova Scotia locationsMeet delivery, tracing, dispatching, claims, and scanning standardsOptimize regional costs and improve EBIT performanceManage employee relations and local Human Resources issuesImplement continuous improvement initiatives and approved special projectsRequirements:
Five to seven years management experience in service companiesPost-secondary courses in appropriate disciplinesBilingual French and English communication skillsLeadership experience in union environments with negotiation skillsAnalysis, problem-solving, accounting, and administration experienceApply your bilingual leadership, operational strategy, and cost management experience to DHL Express Eastern Region performance.
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