Conference Services Manager

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

Job Description

This role is about more than event planning, it’s about creating unforgettable experiences and building lasting relationships. The Conference Services Manager is the primary owner of the guest journey once business has been contracted, serving as the trusted advisor, advocate, and connector who transforms plans into exceptional events. Through genuine care, flawless execution, and a passion for hospitality, this role creates moments that leave a lasting impression and inspire guests to return again and again.

Start Date: July 2026
Contract: Permanent
Salary: $60,000 to $70,000, dependent on experience

What You'll Be Doing

Key Responsibilities
Client Ownership & Relationship Management

• Serve as the primary point of contact for assigned groups and events following contract signature
• Build strong, trusted relationships with clients through proactive communication and personalized service
• Guide clients through all aspects of event planning, including agendas, room setups, menus, AV requirements, and billing expectations
• Create meaningful moments that reflect Rimrock's Culture, Wellness, and Adventure pillars
• Ensure clients feel supported, informed, and confident throughout the planning process
• Respond quickly and professionally to client requests, adapting to changing priorities with flexibility and care
• Deliver a highly personalized experience that exceeds expectations and fosters long-term loyalty

Event Planning & Execution

• Lead site inspections, planning meetings, and event walkthroughs with confidence and expertise
• Translate client vision into detailed, executable event plans
• Prepare and manage Banquet Event Orders (BEOs), conference resumes, timelines, and event documentation
• Oversee the successful execution of events, ensuring accuracy, quality, and exceptional guest experiences
• Remain present and engaged during key events, proactively resolving issues and making informed decisions in real time
• Collaborate closely with operational teams to ensure seamless delivery of all event requirements
• Approach each event with creativity, intention, and a genuine desire to create memorable experiences

Financial Accountability & Revenue Optimization

• Take ownership of the financial success of assigned groups and events
• Ensure accurate pricing, billing structures, and contracted inclusions are reflected in all documentation
• Identify opportunities to enhance the guest experience through thoughtful upselling and added value services
• Promote catering enhancements, room upgrades, wellness experiences, and unique resort offerings
• Balance guest satisfaction with revenue optimization and profitability goals
• Partner with Finance to ensure accurate invoicing and timely resolution of billing inquiries

Collaboration & Leadership

• Act as the central liaison between clients and all hotel departments
• Foster strong partnerships with Banquets, Culinary, Front Office, Housekeeping, Engineering, Sales, and Leadership teams
• Communicate event details clearly and effectively to ensure flawless execution
• Support a culture of collaboration, accountability, and service excellence
• Contribute to continuous improvement initiatives that elevate the guest and colleague experience

Qualifications

What You Bring

• 3+ years of experience in Conference Services, Catering Sales, Event Management, or a related hospitality leadership role
• Proven ability to manage multiple events and priorities simultaneously while maintaining exceptional attention to detail
• Strong client relationship management skills with a passion for delivering memorable experiences
• Excellent verbal and written communication skills with the ability to influence and build trust
• Experience preparing event documentation including BEOs, resumes, and event timelines
• Strong organizational, problem-solving, and decision-making abilities
• Ability to remain calm, professional, and adaptable in fast-paced environments
• Proficiency in Microsoft Office and hospitality sales/event management systems
• Passion for luxury hospitality and creating meaningful guest experiences

Bonus If You Bring

• Experience within a luxury hotel, resort, or destination property
• Previous experience managing weddings, incentive travel programs, or large-scale conferences
• Knowledge of Opera Cloud, Delphi, or similar hospitality systems
• Understanding of the Banff and Canadian Rockies group and events market
• Experience within a pre-opening, repositioning, or luxury brand environment

Who You Are

You are a natural relationship builder who thrives on creating meaningful connections. You bring energy, confidence, and enthusiasm to every interaction, making people feel valued, heard, and supported.

You love the excitement of a fast-paced environment where no two days are the same. You are highly organized without being rigid, proactive without being pushy, and adaptable when plans inevitably change. You understand that exceptional events are built through collaboration, communication, and a willingness to go above and beyond.

You are motivated by creating experiences that people remember long after they leave. Whether you're leading a planning meeting, walking an event space, or solving a last-minute challenge, you show up with professionalism, positivity, and genuine care.

Create connections. Deliver experiences. Stay moved.

Physical Demands

The role of Conference Services Manager is highly interactive and guest-facing, requiring regular movement throughout the resort and event spaces. The position requires:

• Extended periods of standing, walking, and moving throughout the property
• Frequent attendance at meetings, site inspections, and live events
• Ability to lift and carry event materials or supplies up to 20lbs occasionally
• Flexibility to work evenings, weekends, and holidays based on business and event requirements
• Ability to remain composed and professional in a dynamic, fast-paced environment
• Frequent use of computers and mobile communication devices

Additional Information

Job Perks & Benefits: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 

Apply Today:  Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at  . 

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at View email address on jobs.smartrecruiters.com, and we’ll work with you to ensure your needs are met. 

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. 

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. 

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. 

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. 

Together, we build a workplace where belonging isn’t just possible, it’s expected. 

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