Operations director

Location: 1699 Chemin du Mont-Gabriel, Sainte-Adèle, QC, Canada  J8B 1A5

Employment type: Full Time

Join a place where history meets nature

Perched atop Mont Gabriel in Sainte-Adèle, our hotel is a unique space where employees create unforgettable experiences for our guests while working in a warm and inspiring environment.

Mont Gabriel is part of the Tidan Hospitality Group, headquartered in Montreal, and operates under the Tribute Portfolio (Marriott) brand.

Your missions

• Oversee and coordinate the activities of operational departments.

• Ensure compliance with quality standards across all services (front desk, housekeeping, food and beverage, maintenance, and leisure).

• Ensure consistent delivery of the service promise to individual guests and groups.

• Supervise and support department heads.

• Contribute to the management of scheduling, staffing levels, and team performance.

• Develop and implement procedures to enhance the guest experience.

• Address guest inquiries and manage complaints to ensure satisfaction.

• Conduct quality control inspections and follow up on corrective actions.

• Monitor departmental costs and ensure adherence to the approved budget.

• Implement corrective measures to optimize profitability while maintaining high service standards.

• Ensure compliance with legal requirements related to health, safety, and environmental standards.

• Conduct regular inspections to ensure the safety of guests and staff.

• Identify opportunities for innovation to improve operational efficiency.

• Propose and implement service quality improvement initiatives.

• Work closely with Sales, Marketing, Human Resources, and Finance departments.

• Contribute to the development of strategies aimed at achieving the hotel’s business objectives.

What we offer

• A unique work environment: ski-in/ski-out access, golf course, spa, and panoramic views.
• A friendly, family-oriented atmosphere where every employee is part of the story.
• Employee activities and benefits: wellness days and seasonal activities.
• Employee benefits: on-site meals, group insurance, retirement plan, and discounted rates at Tidan and Marriott hotels.
• Opportunities for professional development and career advancement within Tidan and the Marriott network.

Your profile

• University or college degree in hotel management, business administration, or a related field.
• A minimum of 2 to 5 years of experience in operations management, preferably in the hotel or hospitality and food service industry.
• Proven experience managing multidisciplinary teams.
• Excellent leadership, communication, and team engagement skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of hotel management systems (e.g., PMS, POS) and strong proficiency in MS Office.
• Bilingualism (French and English), both spoken and written.
• Flexibility to work a variable schedule based on operational needs.

Assets:

• Experience in a unionized environment.
• Knowledge of the Marriott Bonvoy environment
• Training in occupational health and safety.

Languages:

• Bilingualism (French and English), both spoken and written, is required for this position due to our international clients.

About Tidan:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America.

To learn more about Tidan, visit our website:

Why Join Our Team:

In addition to competitive salaries, we offer group benefits such as life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the Employee Assistance Program. You will have personal days and vacations scheduled according to the department and hotel you join. Additionally, a retirement plan is also offered. A bonus is also provided through our referral program and more.

We believe in teamwork and are committed to creating a high-performing team through training or by strengthening team relationships. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.