Field Services Senior Manager
NTT DATA Services
Lead field services operations for NTT DATA in Victoria, British Columbia, applying technical support leadership and ITIL knowledge. Travel is required as business dictates.As Field Services Senior Manager, you will supervise a large technical support team and guide daily operations. The work includes managing service levels, performance, hiring, training, and supplier relationships. You will use client and staff feedback to improve service, support escalations, and advance business processes.Key Responsibilities:
Manage a large field services team or supplier relationshipEnsure service level agreements are met consistentlyLead hiring, interviewing, onboarding, training, and offboardingCoach performance and manage team and individual goalsReport client feedback and assist with field escalationsRequirements:
Eight to ten years supporting desktop, software, and hardwareExperience managing teams of ten or more membersFive years of managerial or leadership experiencePractical ITIL knowledge;
ITIL version 4 certification preferredDriver’s license and reliable personal transportation requiredBring field services leadership, ITIL knowledge, and technical support expertise to NTT DATA’s Victoria operations.
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Manage a large field services team or supplier relationshipEnsure service level agreements are met consistentlyLead hiring, interviewing, onboarding, training, and offboardingCoach performance and manage team and individual goalsReport client feedback and assist with field escalationsRequirements:
Eight to ten years supporting desktop, software, and hardwareExperience managing teams of ten or more membersFive years of managerial or leadership experiencePractical ITIL knowledge;
ITIL version 4 certification preferredDriver’s license and reliable personal transportation requiredBring field services leadership, ITIL knowledge, and technical support expertise to NTT DATA’s Victoria operations.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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