Counter Sales Representative

Randstad is recruiting on behalf of a growing team in Nanaimo looking for a customer-focused Customer Service Sales Representative. If you have a passion for building great customer relationships, enjoy talking HVAC, and love helping clients find the right technical solutions, this role is for you!

This is a great opportunity to start on contract with a reputable company and transition into a long-term, permanent position based in Nanaimo.

Advantages
- $55-65 000 annually
- Contract to start
-$26.44 to $31 per hour
- Weekly pay
- Benefits once hire permanent
- Vacation package

Responsibilities
- Customer Service & Sales: Assist customers in-store at the sales counter, over the phone, and via email. Provide product recommendations across the client's inventory assortment.
- Order Management: Accurately enter, pick, and pack sales orders generated at the counter.
- Vendor & Customer Coordination: Act as a liaison between vendors and customers to relay delivery dates, backorder updates, inventory status, and special promotions.
- Inventory Control: Monitor internal stock levels, notify the purchasing team of low inventory, and participate in annual physical inventory counts.
- Returns Processing: Handle customer returns efficiently for both account clients and cash sales.
- Showroom Maintenance: Keep the counter area and merchandising displays clean, organized, and inviting.
- Emergency Support: Participate in an after-hours emergency call schedule as needed.
- Additional Duties: Execute other operational duties assigned by management to ensure store success.

Qualifications
- Experience: Minimum 2 years of customer service or counter sales experience in a wholesale or distribution environment.
- Industry Knowledge: Knowledge of the HVAC/R industry and parts (in-depth knowledge of hydronics is considered a strong asset).
-Education & Credentials: High School Diploma; HVAC/R certifications or relevant trade experience are preferred.
-Relationship Building: Proven history of building and maintaining strong relationships with customers, vendors, and teammates.
-Technical Aptitude: Willingness to learn and operate order processing software (Eclipse experience is a bonus).
-Equipment Experience: Forklift experience/certification is considered an asset.
-Learning Mindset: Eagerness to continuously expand product knowledge as new offerings arrive.

Summary
Two easy ways to apply:

1. Apply online:
2. Email resume to ;

Please notify that we welcome all applications, however only the ones with relevancy will be considered.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.