Head Of Customer

Head of Customer Toronto Sales Hybrid Full-timeHow do you distinguish between real and fake in an AI world?
This question has crippled the recruiting industry overnight. Tofu is building one of the most important companies of our time and the layer to fix it. AI has made it easier than ever to fake credentials, impersonate real people, and apply to jobs at scale using synthetic identities. More than 60% of remote applicants are fake, there were 75M detected deepfakes last year, and the number of state-sponsored groups hired by Fortune 500s grew 220%. The hiring funnel has become the front door to the enterprise, and AI has cracked it wide open. It’s a $96 billion problem that needs to be solved.
We’re changing that.
Tofu is building a new standard for security in hiring. And we just raised $5M from Slow Ventures and Founder Collective to step on the gas. If you want to help build the trust layer for the internet and redefine how identity works in the AI era, we’d love to talk.
About the RoleWe’re hiring a
Head of Customer
to own our entire Customer function from first prospect interaction ->
onboarding ->
customer engagement ->
renewals and expansions. You will work directly with our Founder & CEO to set the Customer strategy and foundation to get us to $10M in ARR. And you'll be a force multiplier across the business;
working closely with engineering, product, leadership, investors and external stakeholders.
What You'll Do
Own the full customer lifecycle -- first prospect interaction, onboarding, engagement, renewals, expansion. All of it is yours
Run first customer interactions post sale
Own onboarding. Get every customer to first value fast and prove ROI in the first 30 days
Drive ongoing engagement. Run QBRs, own account health, stay ahead of churn
Own renewals and expansion. You carry net revenue retention
Turn customer pain into product. Sit between our highest-value accounts and engineering, and turn the sharpest problems into roadmap
Build the Customer function from scratch -- the playbooks, the tooling, and the team you'll hire as we scale
Who You Are
5-10+ years of experience in customer success, account management
You've worked at a startup
Part of a team that's built SaaS products generating millions in revenue
Good with numbers, analytical, somewhat technical
You want to talk to customers all day
Do not need to be told what to do
Toronto-based
Bonus:
you've started a company before, built a product or side project with reasonable scale or revenue
Note: this will be intense and you need to be up to the challenge.
Why Tofu and this RoleYou’ll help build the
trust layer for the internet,
one of the defining problems of the AI era, and build a generational company.
Benefits & Perks
Competitive salary + meaningful equity
Comprehensive health benefits
3 weeks of vacation
New laptop and gear to do your best work
Tofu swag your friends will want to steal
CompensationThe base pay range for this role is CA$150 – CA$200 per year.
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