Head Of Customer Success Saas

Lead customer success at Socket by building technical account management and customer success teams in a remote-first environment. Shape lasting customer value globally.As Head of Customer Success, you will lead teams helping customers evaluate, adopt, and realize value from Socket’s platform. Build scalable customer experiences across technical evaluation, onboarding, adoption, and engagement. Develop leaders, improve retention, and partner across Sales, Product, Engineering, and Support.Key Responsibilities:
Hire, coach, and develop technical account management leadersCreate connected customer experiences from evaluation through engagementBuild programs accelerating time-to-value and product adoptionPartner with Sales on renewals, risks, and expansionUse customer data to establish scalable operating rhythmsRequirements:
12+ years in Customer Success or related functions5+ years in senior leadershipExperience scaling technical B2B SaaS organizationsSuccess improving adoption, retention, and business outcomesData-driven judgment and cross-functional influenceLead Socket’s customer success strategy through technical leadership, scalable programs, retention, adoption, and measurable customer outcomes.
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