Operations Specialist

This role is responsible for coordinating transportation operations from start to finish, understanding production needs, aligning the right equipment, dispatching loads, and ensuring accurate billing. The ideal candidate has strong logistics knowledge, and thrives in a fast-paced, customer-focused environment.

Salary range: $61,000 - $85,500

Responsibilities

• Coordinate daily shipping requirements, matching production needs with appropriate equipment
• Manage maintenance and availability of the fleet
• Build and maintain strong customer relationship
• Assess site conditions and equipment space requirements through regular site visits
• Recruit, onboard, and maintain relationships with carriers, drivers, and owner-operators to support capacity needs
• Optimize equipment and carrier availability to maximize load coverage and efficiency
• Monitor compliance of drivers and carriers, ensuring qualifications and documentation are current
• Coordinate, schedule, and dispatch loads to both company assets and third-party carriers
• Track shipments in real time, proactively resolving any operational issues or delays
• Ensure accurate and timely data entry into systems for billing and payroll purposes
• Manage billing processes, including invoice creation and discrepancy resolution
• Respond quickly to emergencies or customer concerns, ensuring minimal disruption to operations
• Prepare and analyze reports on key performance indicators (KPIs) and operational metrics
• Identify and participate in continuous improvement initiatives to enhance operational efficiency

Qualifications

• Post-secondary education in Business, Logistics, Supply Chain, or related field
• 3–5 years of experience in transportation, logistics, or operations coordination
• Strong knowledge of flatbed equipment and road weight regulations is required
• Experience working with carriers, owner-operators, and fleet operations
• Proficiency in transportation management systems and Microsoft Office
• Strong attention to detail and accuracy
• Problem-solving mindset with the ability to react quickly under pressure
• Customer-focused with a commitment to service excellenceAbility to multitask and manage competing priorities

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Sunbury Transport is a premier transportation company, specializing in US and Canadian cross-border shipments as well as domestic Canadian shipments, offering logistics services and managing freight via truckload van, flatbed, bulk materials and container service. We draw on exceptional teams – in the office and on the road – to provide diverse and innovative trucking and logistics solutions.