Senior Technology Technician It Security

Strengthen secure technology operations as a Senior IT Technician focused on privileged access at iA Financial Group. The hybrid schedule includes office and remote work.This position provides hands-on support to a targeted group of users operating in critical environments. You will troubleshoot access and equipment issues, coordinate with infrastructure, security and application teams, and support business continuity. Daily interaction requires advanced French and English proficiency.Key Responsibilities:
Provide proactive hands-on support remotely and on-siteConfigure equipment and resolve Level 2 or Level 3 issuesCoordinate complex requests with related technology teamsRecommend improvements to user experience and working methodsManage interventions and maintain personalized follow-upRequirements:
Advanced experience in access management and IT securityExpertise across Windows, macOS, iOS and Android environmentsKnowledge of Microsoft 365, Teams and SharePointAutonomy, teamwork, technological curiosity and continuous learningAvailability for travel within Canada or internationallyUse secure access knowledge, multilingual communication and composed service to protect continuity for iA’s critical technology users.
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