General Manager

P3 Veterinary Partners is seeking an experienced General Manager to join our innovative team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS. 

If you inspire others and are interested an opportunity to lead – search no further! 

The General Manager will be responsible for leading the processes and practices that will make the Hospital thrive - a welcoming, profitable, energizing, and rewarding place to work. 

People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.

The successful candidate will serve as a steady, balanced leader focused on:

- Administrative and operational tasks and functions 

- Strategic Planning 

- Business plan development and championing its implementation 

- Accreditation, Certification and other Medical SOPs 

- Client Care, Patient Care and Compliance

- KPI management, Best Practices and Operational SOPs

- Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)

- Teambuilding and Professional Development, considering patient and hospital needs

- Human Resources Management & Conflict Resolution

- Hiring, Onboarding, Training

- Performance Reviews

- Client Service & Hospital marketing support

- Monthly analysis and reporting, and operationalizing areas for improvement

Pets

- Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care

- Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care

- Expand clinical services and service offerings 

- Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses

People

- Maintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards

- Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals 

- Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching

- Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making

- Cultivate an inspirational environment that is as a great place to work throughout veterinary healthcare

- Participate in the creation of and oversee the display and maintenance of an organization chart for the Hospital 

- Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital

- Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit

- Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals

- Act as a positive role model, using a collaborative approach and assuming positive intent

- Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork

- Set others up for success and foster open, proactive, and cooperative relationships

- Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics

- Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions

- Assist in developing industry leading compensation, benefits and rewards programs

- Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members

Practice

- Develop annual budgets and short- and long-term business plans for Hospital

- Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes

- Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms

- Oversee regular strategy & budgeting meetings

- Work with Department Team Leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed

- Ensure the Hospital is efficient & profitable

- Review hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand 

- Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated

- Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels 

- Work with Home Office team to ensure that all controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Regulators, Employment Standards, AAHA, WHMIS, OHS, Xray etc)

- Work with the Medical Director and Department Leads to prioritize equipment, facility and I.T. needs and assist in the development of business plans for large equipment purchases

Qualifications & Experience: 

- Proven team-oriented communicator with experience in effectively coaching, advising and leading people

- Proven ability to build and nurture relationships at all levels

- Ability to negotiate, influence and communicate in a clear and effective manner

- Proven experience implementing sustainable solutions and creating impact

- An approach that is progressive, strategic, humble, and achievement oriented 

- Experience leading and supporting significant growth 

- A vision to foster an inclusive, employee-centric culture

- In-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives

- 5 years or more of experience in hospital operations with budget management and profit and loss responsibility 

- Previous history working in a veterinary hospital or supporting veterinary hospital teams is preferred

- Knowledge of veterinary practice management software, such as AVImark, is preferred

- Experience in developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets is an asset

- Certified Veterinary Practice Management designation or similar is an asset

- College or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting or marketing (BSc, BComm, CPA) preferred. MBA an asset. 

- A love for animals!