Parking Manager

Indigo Park Canada is one of the largest and fastest-growing parking companies in the country. Indigo Park Canada operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say, “Parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best, contact us today!

We are currently looking for a Parking Manager, based in our Atlantic Regional Office, located in Halifax, NS.

What Would You Be Doing?

Key Responsibilities

• Point of contact for customer and staff inquiries and needs. Works closely with the Senior Operations Manager to ensure all key stakeholder needs are met in a professional and timely manner.
• Responsible for leading operational projects across a variety of locations.
• Responsible for monitoring Key Performance Indicators and assisting staff to ensure locations are operating at or above company standards.

Staff Supervision

• Provide effective leadership and communicate the vision and goals of the organization.
• Sustain a physical presence across a variety of locations to ensure customer and staffing needs are addressed in a timely, professional manner.
• Assist supervisors and location managers with scheduling and coordination of staffing based on location requirements and event activity.
• Staff training, coaching, mentoring, and general staff management.
• Monitoring of personnel to ensure compliance with company policies and operational procedures, including but not limited to uniform and company policy standards.
• Staff disciplinary action, including issuing verbal and written warnings. Subsequent monitoring and follow-up action if required.

Incident Handling

Tracking and managing incident reports/damage claims as well as corresponding with customers regarding safety and liability.

Financial

• Reconciliations for month-end reporting. Cash handling, float audits, and pay machine replenishments as required.
• Assist in developing annual client budgets.

Administration

• Responsible for day-to-day administrative duties, including data entry, parking rate surveys, emails, and internal correspondence.
• Use of a variety of software and internal systems to generate and analyze reports.
• Liaising with vendors and service providers.
• Assisting with location set-up activities.

What are we looking for?

• Minimum of 1 year of leadership experience
• Minimum of 3 years of experience in a customer service environment
• Experience in managing or supervising staff
• Experience in scheduling staff across various departments
• Available after-hours emergencies
• College degree preferred. High school diploma minimum.
• Previous experience within the parking or general operations environment is considered an asset.
• Ability to successfully manage and train other employees.
• Ability to resolve conflicts and problems within tight deadlines.
• Exceptional multi-tasking abilities and prioritization skills.
• Strong organizational skills.
• Strong Microsoft Office skills required, including Excel and Word.
• Strong communication and interpersonal skills, both written and verbal.
• Excellent proficiency in written and spoken English and French

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. #IPC1