Outside Sales- Parts & Service- Refuse Equipment

About The RoleThe Parts and Service Support Representative - Refuse ("PSSR") is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse customers. Typical activities will include calling on/visiting customers, prospecting new customers, developing relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.
OntarioAbout The RoleThe Parts and Service Support Representative - Refuse ("PSSR") is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse customers. Typical activities will include calling on/visiting customers, prospecting new customers, developing relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.
What You’ll Do
Service existing accounts and ensure effective and continuous customer communication/ interaction
Prospect and assess territory for potential new customers
Promote and sell represented product lines throughout the territory
Prepare quotations for customers, follow up on sales and process orders
Organize parts delivery (and deliver when required)
Support credit control by tracking and collecting customer receivables
Acquire and update customer information to ensure up to date customer database
Establish a visit plan and schedule weekly
Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
Promote promotional products and campaigns
Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
Produce territory analysis reports on applicable market
Conduct daily/ weekly prospecting parts calls
Log all calls and communications with customers to allow for seamless customer support
Develop and present parts packages to customers
Proactively seek opportunities for new sales growthIncrease year over year part sales growth, parts gross margin and diversification in product and customer base
Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Complete additional tasks as assigned
Total Rewards
Anticipated Compensation Range: $80,000.00-$120,000.00 – comprised of a base salary and quarterly bonus opportunity. Actual compensation will be based on skills, experience, qualifications, and market conditions.
Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
Vacation & Paid Personal days
Employer Matching Retirement Savings Plan
Position Details
Location: GTA or Southwestern Ontario
Status: Full-time, Permanent
Position Type: Salaried position
Schedule - Monday-Friday - occasional extended hours may be required based on operational needs.
Vacancy Type: Existing Vacancy
Travel: Daily travel required within assigned territory
What You Bring
3+ years’ experience in a Customer Service Representative role or a related position
Experience using MS Office Suite, with a focus on Microsoft Word and Excel
Experience using a Customer Relationship Management (CRM) software
Experience analyzing current sales and forecasting future sales
Experience developing sales strategies
Previous exposure to a heavy equipment environment is preferred
Relevant experience may include;
Product Support Manager, Refuse Equipment Specialist, Parts Technician, Parts Advisor, Territory Sales Representative, Refuse Repair Mechanic etc.
Strong technical skills and mechanical abilities
Must have strong verbal and written communication
Strong sales and customer service skills
Strong understanding of sales processes
Self-motivated, results-orientated and motivated to exceed targets
Additional Requirements
Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
Valid Class G driver’s license and a driving record that is satisfactory to the Company, as a requirement of the position
Successful completion of job-related reference checks, credential verification, driver's abstract review, and any other background screening reasonably required for the position and conducted in accordance with applicable legislation.
Work Environment
Combination of remote work, customer sites, and occasional office presence
Exposure to industrial environments, including noise, moving equipment, and outdoor weather conditions
Work performed at municipal sites and repair facilities
Who We AreJoe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.
We are a proud subsidiary of Federal Signal Corporation.
Our Core ValuesOur Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition
Joe Johnson Equipment is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application and are committed to employment equity and encouraging applications from all qualified candidates, however only those who are being considered for the position will be contacted. Accommodation is available upon request throughout the recruitment and selection process in accordance with applicable human rights and accessibility legislation.
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