Operations Support Manager

The Operations Support Manager plays a vital role in streamlining and optimizing processes to ensure the smooth and efficient operation of the branch by working closely with the Branch Manager. This position focuses on developing, implanting, and maintaining systematic processes that streamline day-to-day operations, enhance productivity, and ensure compliance. In addition to contributing to employee relations by fostering a positive work environment, providing training and development, and addressing staffing or operational issues that may arise.

Key Responsibilities

In this role, the Operations Support Manager ensures that operational processes are efficient, employees are engaged and well-supported, and that the branch consistently meets operational and service goals, while promoting a positive and productive work environment.

• Process Systemization: Collaborate with Branch Manager to understand the unique challenges of the BU and implement solutions for systematic processes. Contributing to long-term goals, developing operational policies, and aligning support functions with overall business objectives. Identify inefficiencies in daily operations. Additionally, develop, document, and implement standardized operating procedures for various operations in the branch.
• Operational Coordination: Ensure seamless coordination by acting as a bridge between the BU and different departments such as EHS, Compliance, HR, etc.
• Performance Monitoring: Monitor key performance indicators (KPI’s) such as service uptime, delivery timelines, customer satisfaction, and safety compliance, ensuring the branch performance aligns with corporate standards. Use data to generate performance reports and identify trends that can inform decisions to optimize processes or adjust staffing and resources.
• Compliance and Risk Management: Ensure the branch operates in full compliance with regulatory, legal and corporate guidelines. Identify, report, and mitigate potential risks and act as a subject matter expert for escalations.
• Data Analysis & Reporting: Using performance metrics (KPIs) to measure success, identify issues, and make data-driven decisions for improvement.
• Staff Recruitment, Training and Development: Recruit, and onboard new staff members in line with company needs. In addition to promoting ongoing learning and professional development for all levels of staff members based on forecasting.
• Resource and Inventory Management: Ensure that assets are effectively ready to meet operational needs. Work with Branch Manager to ensure adequate resources/assets are available. (Geotab, PM Summary, M5).
• Budget and Financial Participation: Work with Branch Manager to ensure that operational activities stay within budget, reviewing expenses and identifying cost-saving opportunities.
• Employee Relations: Quickly identify and address operational challenges that can hinder the workplace culture or productivity by documenting and resolving any issues with employees. Provide support to employees when required. Collaborate and guide Managers/Supervisors on employee relations issues that arise.

Knowledge, Skills And Key Competencies

• Three (3) + years’ experience in Managerial or supervisory role.
• Experience in team leadership and staff management.
• Knowledge and understanding of regulatory and compliance requirements (specific to the industry).
• Excellent communication and interpersonal skills for interacting internally or with clients and external vendors.
• Strong organizational and multitasking abilities to manage multiple projects, teams, and deadlines simultaneously.

Physical And Availability Requirements

• Ability to work in industrial environments.
• Sitting for long periods of time throughout the duration of the shift.
• Willingness to travel

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We thank you for your interest. Only those selected for an interview will be contacted.

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