Senior Investigator

Status : Regular, Full-Time
Work Location : Hybrid, Vancouver B.C. (a minimum of 2 days in office)

Who we are

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions and Occupations Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, andregistered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNM’s commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health‑care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti‑racist, and to support the health professionals we regulate to do the same.

What we offer you

We are delighted to be recognized as one of BC’s Top Employers. It is more than a badge of honor – it’s a reflection of our people and the purpose that drives us every day. At BCCNM, we’re creating a workplace where flexibility, equity, growth, and connection are not just values – they’re part of how we work. Whether it’s through hybrid work options, meaningful employee engagement, or our commitment to reconciliation, we’re building something that matters. This honor reflects our unwavering commitment to creating a workplace where people truly thrive.

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $135,448 - $142,219 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income.Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What you’ll be doing

Reporting to the Director, Intake and Investigations (I&I), the Senior Investigator (SI) provides formal day-to-day people management and operational oversight for an assigned investigation team and portfolio. The Senior Investigator is accountable for case supervision, investigation quality, workflow oversight, process implementation, quality assurance, adherence to established standards, and providing investigative guidance within the Professional Conduct Review program. The Senior Investigator formally supervises an assigned team of Investigators responsible for complaints, reports, and other regulatory matters involving current and former BCCNM licensees and ensures investigations are timely, fair, proportionate, evidence-based, and consistent with the Health Professions and Occupations Act (HPOA), the Declaration on the Rights of Indigenous Peoples Act (DRIPA), BCCNM bylaws, administrative law principles, and College policies.

The Senior Investigator oversees complex, high-risk, sensitive, or precedent-setting files and may personally conduct selected investigations where the complexity or public-protection risk warrants senior-level involvement. Working with the other Senior Investigator, Senior Intake Consultant and the Director, I&I, the role develops, implements, and maintains common investigative processes, quality standards, training, and escalation pathways; oversees adherence to established standards and operational requirements; monitors quality and operational performance; identifies recurring risks, gaps, or variations in practice; and ensures appropriate corrective action and follow-up.

Key responsibilities include:

• Provides formal day-to-day people leadership and supervision to an assigned team of Investigators, including case supervision, workload and caseload management, development planning, performance expectations and feedback, attendance and leave management, staff well being, and follow-up where performance or practice does not meet established expectations.
• Provides early oversight of investigations by reviewing allegations and available information, supporting the development of proportionate investigation plans, clarifying investigative scope, identifying key evidence and witnesses, establishing milestones, and ensuring that public-protection risk is identified and addressed throughout the investigation.
• Provides senior-level direction on complex, high-risk, sensitive, delayed, or legally challenging investigations and, where appropriate, personally leads or assumes conduct of selected files requiring advanced investigative expertise.
• Develops and implements and maintains the investigation quality assurance framework, including risk-based and targeted file audits and defined review points of investigation plans, correspondence, templates, statutory and internal deadlines, risk documentation, evidence gathering, procedural fairness, and compliance with applicable policies and procedures. Documents findings, identifies recurring gaps or variations in practice, implements or recommends corrective action, and follows up to confirm identified issues have been addressed.
• Reviews and approves investigative reports and other substantive materials before they are advanced to the Director, I&I, Registrar, Registrar delegate, or Investigation Committee, and provides feedback to ensure that the evidence is accurately summarized, material issues are addressed, analysis is neutral and supportable, and the file is complete for decision-making.
• Guides Investigators in the appropriate use of investigative authorities and methods, including information gathering, production and information orders, interviews, expert opinions, review of clinical and other records, site-based investigative activity where authorized, and other statutory investigation powers under the HPOA.
• Identifies and escalates urgent or emerging public-protection risks in accordance with established escalation pathways, and works with the Director, I&I, Registrar, Regulatory Legal Services, Intake, and other relevant teams on matters that may require interim measures, identity protection, legal advice, expedited investigation, or other immediate regulatory action.
• Supports Investigators in difficult communications and interviews with complainants, reporters, licensees, witnesses, employers, counsel, and other parties, and promotes trauma-informed, culturally safe, respectful, and procedurally fair investigative practice.
• Prepares, reviews, or supports reports and presentations for the Registrar and Investigation Committee and assists with matters proceeding to the Health Professions Review Board, discipline process, or other external review. May provide evidence or testimony concerning an investigation where required.
• Liaises with Regulatory Legal Services on complex files to support lawful, defensible, efficient, and procedurally fair investigations and assists Investigators in responding to legal issues that arise during the investigative process.

This posting outline the core duties of the role. A complete list of responsibilities can be shared with shortlisted candidates.

• Master’s degree in nursing, health care, law, public administration, social sciences, or a related field, a Juris Doctor/LL.B., or an equivalent combination of education and significant relevant experience.
• Five or more years of progressively responsible experience in professional regulation, investigations, administrative law, risk management, or a comparable public-interest environment, or an equivalent combination of education and experience.
• Demonstrated experience supervising, mentoring, coaching, or leading professional staff. Formal people management experience, including performance development and workload oversight, is strongly preferred.
• Advanced knowledge of investigative planning and methodology, evidence gathering and analysis, investigative interviewing, expert evidence, report writing, and the management of complex and sensitive case files.
• Demonstrated ability to interpret and apply legislation, bylaws, administrative law principles, regulatory policy, and relevant case law and to exercise sound judgement in situations involving competing evidence, significant risk, or uncertainty.
• Experience with quality assurance, file review, investigation standards, process improvement, and the development and implementation of policies, procedures, templates, or training programs.
• Experience preparing matters for a statutory decision-maker, regulatory committee, tribunal, review board, or comparable adjudicative body is an asset.
• Strong conflict-management, and interpersonal skills, with the ability to manage difficult interactions while maintaining neutrality, fairness, and clear professional boundaries.
• Demonstrated knowledge of trauma-informed investigative practice, cultural safety and humility, anti-discrimination obligations, and the application of these principles in regulatory investigations.
• Knowledge of the HPOA, DRIPA, BCCNM bylaws, and the regulatory framework governing health professions in British Columbia is strongly preferred.
• Knowledge of Canadian colonial impacts on Indigenous Peoples in social and health contexts and of Indigenous-specific racism and relevant reports and calls to action is an asset.
• Excellent oral and written communication skills, including the ability to produce clear, concise, evidence-based reports and provide constructive direction to experienced professional staff.
• Demonstrated ability to manage competing priorities, statutory timelines, complex caseloads, and confidential information while maintaining accurate and complete records.
• Advanced working knowledge of MS Office, MS Dynamics CRM, MS SharePoint, and related case-management and collaboration systems.
• If a nurse or midwife, must hold licensure in good standing with BCCNM, or be eligible for licensure, as applicable.

Please note :BCCNM no longer requires staff, contractors, board and committee members, and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued, the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with, consistent with the duty of the College to serve and protect the public.