Junior Field Supervisor

Location: Ottawa, ON, Canada 
Job ID: 88833 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Jr. Service Leader

Your main responsibilities

The Junior Field Supervisor (Jr. Service Leader) is responsible for assisting with the supervision and management of Existing Installations and Modernization activities. With a focus on meeting customer, regulatory, and efficiency requirements, this individual will ensure systems are kept current, coordinate department activities, and support special projects and initiatives. The role will support health and safety processes as well as track financial expenditures for material and parts.

Responsibilities:

Safety and Supervision Support
• Implement customer and company requirements for quality, performance reliability and safety
• Support EI and MOD supervisors with special projects and initiatives as well as day to day activities where required
• Maintain and update workforce lists
• Maintain vacation schedules for field employees
• Coordinate training activities for EI and MOD departments
• Review and create correspondence for field employees
• Assist with field visitations to assess readiness/progression of site conditions and its activities
• Support health and safety processes and initiatives
• Participate in Joint Health and Safety Committee meetings including researching of tabled issues, coordination of training activities, meeting minute distribution, and safety board maintenance
• Annual review of field tooling and safety equipment requirements.

Process and Quality Management
• Provide support to EI and MOD departments with capacity planning techniques to assist with fulfillment in compliance with the department’s delivery model
• Assist with project cost control through the preparation, issuance and processing of contract change orders and the review of supplier invoices and construction crew time tickets to ensure accuracy and coding to proper accounts
• Manage/support EI and MOD through updating and monitoring schedules
• Maintain and update tool calibration database, and schedule calibrations
• Ensure ISO compliance and support initiatives to ensure exceptional quality standards are met
• Prepare various reports utilizing SAP and MS Office
• Assist with the management, submission, filing and response to provincial safety authority reports and directives
• Develop and maintain departmental procedures, and search for opportunities to streamline processes

Financial Support
• Order parts and maintain material budgets and expenditures
• Issue and file purchase orders for EI and MOD departments

Customer Orientation and External Relations
• Interpret customer concerns and assist with mobilizing the necessary internal resources in such a way that customer satisfaction is assured while cost is minimized
• Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
• Communicate with and assist with influencing business agents, inspectors, etc., in resolving disputes
• Monitor service calls in assigned portfolio to assist with eliminating repetitive calls
• Assist with turn-overs to customers

What you bring

Knowledge:

• Post Secondary – preferably in Business or Engineering
• 2-3 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment

Critical Skills:
• Proficient in MS Office
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate costumer focus through improving performance
• Organization: Possess excellent organization skills with the ability to balance high volume of activities and changing priorities
• Presentation: Ability to present materials clearly
• Problem Solving: Information seeking and achievement orientation, ability to solve problems both independently and collaboratively
• Teamwork: Ability to interact with all levels and foster a teamwork relationship
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match