Coordinator, Production performance

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Play a key role at Rona! You'll ensure that every step of the Quality Assurance process is managed accurately and efficiently, while working with a dynamic team. Continuously develop your inventory management and problem-solving skills, while contributing directly to the quality and satisfaction of our customers.

Your role

• Partner with stores regarding claims for overages/shortages/freight or product return requests to the Distribution Centre (DC)
• Work with Inventory team to investigate issues
• Provide timely customer service to stores in areas including order management, cancellations or add-ons, and claims
• Investigate dealer claims and analyze the cost effectiveness of returns vs. discounts; manage the return process from dealer to DC
• Coordinate product returns from store to DC with Transportation and Operations
• Communicate with vendors to resolve receiving issues related to product data
• Ensure vendors are compliant with established policy and communicate with Operations findings and opportunities
• Manage daily pickups and manifests from home delivery carriers while troubleshooting any issues that may arise to maximize customer experience
• Partner with Operations, Carriers, and the Call Centre to resolve issues with damaged, defective, and refused appliance deliveries (West and Central regions only)
• Maintain the Store Support line for appliance shipments (West and Central regions only)
• Perform other duties as required

What we're looking for

• 2 to 3 years' experience in inventory management in a warehouse environment, an asset
• Any combination of relevant education and professional experience will be considered
• Experience with a warehouse management system (WMS); experience with Blue Yonder an asset
• Advanced computer skills, including proficiency in Excel
• Excellent time management and organizational skills
• Excellent communication, problem-solving and interpersonal skills

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.