International Operations Agent

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. We take pride in our work, knowing that providing dependable service can impact people’s lives.

Lynden Healthcare is actively seeking a detail-oriented and experience International Operations Agent. Day to day the International Operations Agent is responsible for handling all aspects of international export and import, as well as domestic markets; including customer service, daily movement of freight and documentation activity for basic cargo and pharma logistics.

ABOUT THIS POSITION

LOCATION

Milton, ON

DUTIES AND RESPONSIBILITIES

• Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements (import, export, foreign-to-foreign, air & ocean).
• Quoting internal and external customers both domestic and abroad.
• Perform all aspects of customer service and carrier relations (negotiating rates & services and securing spot quotes with carriers to increase profits and reduce customer costs) through direct communication with customers and agents.
• Handle the movement of temp control cargos, and cold chain supply requirements and regulations.
• Manage relationship with vendors and carriers to maintain a quality level of service.
• Knowledge of import and export routing and documentation. Both Air and Ocean
• Able to set and meet deadlines per internal and external customer expectations.
• Knowledge of regulatory compliance for import and export, including AES filing
• Have knowledge of Customs Business – such as Customs Bonds, Importer Security Filing.
• Creation and maintenance of client SOP.
• Process shipment documents, including filing of paperwork.
• Ensure invoicing of customers is accurate to quoted and contractual obligations, and submit the approved invoices for payment.
• Other duties as assigned by immediate supervisor.

SKILLS REQUIRED

• Strong communication skills, both written and verbal.
• Strong mathematical skills, with the ability to calculate freight rates, including the effect of dimensionalized weight, and amounts such as percentages, volume, and discounts.
• Ability to multi-task, prioritize and complete job tasks within defined timelines.
• Ability to effectively work independently and as a team member.
• Intermediate Microsoft Word, Excel, One Note, Teams and Outlook.

EDUCATION & EXPERIENCE

Minimum Education Required

• Diploma or Degree in logistics or a related field.

Preferred Experience

• 2-4 years related experience and/or training; or an equivalent combination of education and experience.
• Experience and high proficiency in Excel
• Experience in transportation industry.
• Knowledge of TMS applications and freight systems.
• Microsoft Office products such as Word and Outlook.

WHY WORK FOR US?

Lynden’s mission and values guide us to support each other and the communities we serve. Our original philosophy of putting the customer first, working hard, delivering quality, being the best, and having fun throughout still influences everything we do. When working at Lynden, you will gain access to a variety of perks and benefits:

• Competitive salary ranging from $50,000 - $58,000 CAD. Please note, compensation may vary based on candidates skills and experience.
• Medical, dental, disability, AD&D, and life insurance benefits.
• Healthcare Spending Account.
• Paid sick days.
• Access to our EAP (Resources for Living) to better support our team.
• Years of service recognition awards.
• Company picnics.

Lynden International Logistics ULC uses Dayforce recruiting, which has AI features, however Lynden International Logistics ULC reviews applications for each candidate by a member of our recruitment team to assess their fit for the role.

Lynden International Logistics ULC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.