Representative, Credit and Customer Engagement

Our team in MONTREAL is seeking our next FULL-TIME

CREDIT AND CUSTOMER REPRESENTATIVE

Whether you’re seeking first-time employment or are making a career change , Fairstone has the internal support to help our team members grow and succeed.

At Fairstone we don’t hire experience only, we hire attitude !

If you are willing to learn, we are willing to invest in your future!

WHAT YOU NEED TO SUCCEED

You need to be compassionate, personable, with strong customer skills. If you love to improve customer experience, policies, and procedures, we want to hear from you!

WHY JOIN US?

We care about our employee’s well-being and we offer a non-traditional service model where teamwork and entrepreneurial spirit is encouraged!

WHAT WE OFFER?

• Hybrid work model to accommodate your work life balance (3 days a week at the office).

Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely

• Professional development with our eLearning online courses: Paid training, excellent coaching to develop your leadership skills and business skills.
• Employee discounts; Phone plans, gym membership and car and home insurance, and many retail discounts with Perkopolis.
• Education Support up to $3000
• We offer 3 weeks’ vacation and an additional 6 days to use at your convenience (wellness days)
• Pension program up to 8%: automatic 3% company contribution, and up to 4% more to match your contribution.
• Comprehensive benefit package; medical and dental benefits, adjustable to your needs (with access to virtual healthcare)

Shift premiums as follow

• We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked: Monday to Friday after 5:00pm and hours worked on weekends.

DEPARTMENT FLEX SCHEDULE BETWEEN DAY, EVENING AND WEEKENDS BEETWEEN 8h & 23h

WHAT WILL YOU BE ACCOMPLISHING?

• Respond to service inquiries from consumers and retailers to resolve simple to moderately complex issues.
• Serve as the first contact for customers seeking support on personal devices like inbound chat, email, phone, and tablets supporting Fairstone products.
• Review and evaluate credit applications within our custom lending criteria
• Evaluate customer credit bureaus, and maintain a prompt turnaround on credit decisions
• Explain financing terms, make proper adjustments to accounts as needed
• Listen and enquire customer needs to promote various products through cross-selling/value-add opportunities.
• Escalates non-resolved issues in accordance with escalation procedures
• Maintain a very good understanding of all our Policy and Procedure
• Highly encourage to identify and suggest possible improvements in our process.

Qualifications

• Good written and oral communication skills in French and English.
• Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
• Strong analytical and problem-solving skills
• Enjoy demonstrating initiative,
• Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type

Full time

Job Type

Permanent