Technical Analyst - User Support Services
Full-time
Upstaff
Technical Analyst – User Support Services (OPOR Support 2026)
Requisition #: RQ00720
Client: Government of Nova Scotia – Cyber Security and Digital Solutions (CSDS)
Location: Yarmouth, Nova Scotia (Primary Site: Yarmouth Regional Hospital)
Engagement Type: Competitive-Sourced
Start date: July 6, 2026
Payment Structure: Hourly (CAD)
Service Category: IT
Position Overview
The Government of Nova Scotia, through Cyber Security and Digital Solutions (CSDS), is seeking a motivated Technical Analyst – User Support Services to support a critical healthcare technology initiative within Nova Scotia Health facilities. This role is part of a large-scale resource augmentation project focused on enhancing desktop support services, device deployment, and end-user technology support across healthcare environments.
The successful candidate will work onsite alongside local support teams, providing hands-on technical assistance to healthcare professionals while ensuring the efficient deployment, maintenance, and support of end-user devices and equipment.
Key Responsibilities
- Provide onsite and remote technical support to healthcare staff and end users.
- Deploy and configure new computers, peripherals, and accessories.
- Refresh and replace existing hardware with new equipment.
- Perform device imaging, configuration, and deployment activities.
- Install, troubleshoot, and support software applications.
- Gather technical and user information to support incident resolution.
- Diagnose and resolve hardware, software, and connectivity issues.
- Conduct physical workstation and device replacements, including equipment located under desks and in clinical environments.
- Assemble and configure Workstations on Wheels (WOW carts) and other technology equipment.
- Maintain accurate records of daily activities, deployments, and support requests.
- Collaborate with internal teams, vendors, and healthcare stakeholders to ensure successful project delivery.
- Complete other technical support duties as assigned by team leads and management.
Required Qualifications
Mandatory Requirements
- IT Diploma or equivalent post-secondary education from a recognized institution.
- Demonstrated experience providing onsite, face-to-face technical support.
- Strong customer service and communication skills.
- Ability to work independently with minimal supervision.
- Physical ability to walk throughout healthcare facilities and handle equipment deployment activities during a standard workday.
- Satisfactory Criminal Record Check (RCMP).
- Completion of required healthcare immunization documentation, including:
- Measles, Mumps, Rubella (MMR)
- Tetanus, Diphtheria, Pertussis (Tdap)
- Varicella (Chickenpox immunity or vaccination documentation)
Preferred Qualifications
- Experience supporting enterprise desktop environments.
- Experience with hardware deployment and lifecycle refresh projects.
- Familiarity with healthcare IT environments.
- Experience tracking and reporting technical support activities.
- Strong troubleshooting and problem-solving skills.
Work Environment
The role will be primarily based at healthcare facilities within the Yarmouth region, with occasional travel to other Nova Scotia Health sites as required. The successful candidate will work directly within hospital environments supporting frontline healthcare operations.
Vacancy posted 11 hours ago
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