Warehouse Manager, Fleet And Facilities

Role: Warehouse Manager, Fleet and FacilitiesStatus: Full-time, PermanentDepartment: Enercare West OperationsLocation: Edmonton, ABPosition SummaryThe Warehouse Manager, Fleet and Facilities leads warehouse operations, fleet management, facility maintenance, inventory control, warranty administration, and field inventory effectiveness for Enercare West.
This role ensures operational excellence, inventory accuracy, cost control, service readiness, safety compliance, and continuous improvement while supporting field technicians, installation teams, and customers.
The position plays a critical role in optimizing and maintaining warehouse standards, managing fleet utilization, driving warranty recovery, and ensuring facilities support efficient business operations. This role aligns closely with Supply Chain, Operations, Service, Installation, Procurement, and Finance teams.
Responsibilities:1. Warehouse Operations & Inventory Management
Lead daily warehouse operations, including receiving, put-away, inventory storage, replenishment, transfers, and shipping.
Ensure high inventory accuracy through cycle counts, audits, system controls, and process compliance.
Maintain warehouse 5S standards and support continuous improvement initiatives.
Monitor inventory turns, aged inventory, obsolete inventory, and stock availability.
Optimize warehouse layouts, slotting strategies, and storage utilization.
Ensure serialized equipment and inventory transactions are accurately recorded and controlled.
Manage warehouse staffing, scheduling, productivity, and performance metrics.
Ensure compliance with all safety, environmental, and regulatory requirements.
2. Fleet Management
Manage company fleet assets including service vehicles, warehouse vehicles, and equipment.
Monitor fleet utilization, operating costs, maintenance compliance, and asset lifecycle management.
Coordinate vehicle acquisition, disposal, replacement planning, and fleet optimization initiatives.
Ensure fleet safety standards, inspections, licensing, and regulatory requirements are maintained.
Track performance metrics including utilization, maintenance costs, fuel efficiency, and vehicle condition.
Support implementation of fleet technologies, telematics, and reporting tools.
3. Facilities Management
Manage warehouse and operational facilities to ensure safe, compliant, and efficient working environments.
Oversee building maintenance, contractor management, repairs, security, utilities, and facility improvement projects.
Coordinate space planning, facility expansions, renovations, and operational readiness activities.
Ensure compliance with occupational health, safety, environmental, and building regulations.
Manage facilities budgets and capital expenditure projects.
Support business continuity and emergency preparedness planning.
4. Parts-on-Truck (POT) Management
Develop and execute strategies to improve technician truck inventory availability and first-time fix rates.
Establish optimal truck stocking profiles by service category and market demand.
Monitor POT performance indicators and implement corrective actions to address inventory gaps.
Lead truck inventory audits, replenishment processes, and inventory governance.
Standardize field inventory processes and maintain truck 5S compliance standards.
Collaborate with Service Operations to improve technician productivity and customer experience.
5. Warranty Management
Oversee warranty claim administration, returns, credits recovery, and vendor compliance.
Ensure warranty processes are followed for returned parts, equipment, compressors, coils, and other components.
Maximize warranty recovery opportunities and minimize warranty-related revenue leakage.
Drive root-cause analysis of recurring warranty failures and recommend corrective actions.
Maintain accurate documentation, vendor communications, and audit trails.
Work with Procurement and Operations teams to improve warranty recovery performance and supplier accountability.
6. Leadership & Continuous Improvement
Lead and develop warehouse, fleet, inventory, and support staff.
Establish performance objectives and accountability measures.
Identify opportunities to reduce costs, improve service levels, and increase operational efficiency.
Develop and maintain standard operating procedures (SOPs) and operational controls.
Support supply chain transformation, technology implementation, and process improvement initiatives.
Develop operational dashboards and KPI reporting to drive performance management.
Key Performance Indicators (KPIs)
Inventory Accuracy (%)
Parts-on-Truck Availability (%)
First-Time Fix Rate
Fleet Utilization (%)
Fleet Maintenance Compliance (%)
Warranty Recovery ($)
Warehouse 5S Audit Scores
Health & Safety Compliance
Inventory Turns
Aged Inventory Reduction
Order Fill Rate (%)
Budget Adherence
Facility Downtime Metrics
Qualifications & Experience:Education
Post-secondary degree or diploma in Supply Chain Management, Operations Management, Logistics, Engineering, Business Administration, or a related field.
SCMP, CPIM, CSCP, PMAC, or related professional designation is considered an asset.
Experience
7+ years of progressive experience in warehouse operations, logistics, fleet management, facilities management, inventory management, or supply chain operations.
3+ years of leadership experience managing teams and operational budgets.
Experience with warranty administration and inventory governance.
Experience in HVAC, home services, distribution, logistics, construction support, or service operations environments is considered an asset.
Technical Skills
ERP and inventory management systems experience.
Strong proficiency in Microsoft Excel, Power BI, and reporting tools.
Knowledge of warehouse management systems (WMS).
Understanding of fleet management and maintenance programs.
Experience implementing Lean, 5S, and continuous improvement methodologies.
Core Competencies
Leadership & Team Development
Operational Excellence
Supply Chain & Inventory Management
Strategic Planning
Financial Acumen
Change Management
Process Improvement
Problem Solving & Decision Making
Customer Focus
Safety & Compliance
Stakeholder Management
Data Analysis & Performance Reporting
Reporting RelationshipReports to:
Supply Chain Operations
Direct Reports (Typical)
Warehouse Lead(s) / Clerks
Inventory Coordinator(s)
Warranty Coordinator(s)
Fleet Coordinator / Fleet Analyst
This role is accountable for ensuring Edmonton operations consistently deliver safe, efficient, cost-effective inventory, fleet, facility, warranty, and warehouse management support to the business.
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