Bilingual French Services Coordinator

Job Information

The Bilingual French Services Coordinator is responsible for ensuring consistency in services being delivered in French within the Authority and throughout the HSS system. This includes coordination of training, interpretation, and client response processes; monitoring and reporting on implementation of French services, and identifying corrective action as required; providing guidance when assessing need for designated bilingual positions; working with staff to ensure all appropriate public information is available in both English and French; and providing compliant, efficient, and effective management of concerns. The incumbent's recommendations will have a direct impact on the delivery of French services in the Authority.  

The Coordinator will identify staff who can deliver direct (either immediately or by referral) services in French; will coordinate training sessions for new and existing staff on how to conduct an Active Offer; coordinate interpretation services for health and social services providers who cannot communicate directly with the patient or client in French; inform French-speaking patients or clients of the services available in French; and, upon request, act as an intermediary between health and social services staff and clients to offer services in French.

Knowledge, Skill and Abilities

• Knowledge of the Official Languages Act and the GNWT Standards for French Language Communications and Services.
• Knowledge of policies, standards and legislation that govern the delivery of health and social services to residents of the NWT.
• Knowledge of tracking, monitoring and reporting requirements and methods.
• Ability to work with others to education patients and their families (where applicable) on services and care options.

Typically, the above qualifications would be attained by:

• Completion of a Bachelor's degree with three (3) years of experience in the public sector, preferably in a health or social services delivery setting; OR,
• A Relevant diploma and four (4) years of experience.  OR
• Masters with one (1) year of experience in the public sector, preferably in a health or social services delivery setting;

Relevant Experience

• Bilingual Customer Support ¿ Experience handling calls and emails in both English and French, resolving client issues, and maintaining high customer satisfaction.
• Community Engagement ¿ Experience working with community groups, regional partners, or service providers to build strong relationships with Francophone communities.
• Training or Administrative Coordination ¿ Experience coordinating or delivering training programs, preparing reports, processing service requests, and maintaining databases.
• Communications and Liaison work ¿ Demonstrated ability to collaborate with internal teams, and support compliance with government Standards, including coordinating cooms (social media, websites, signages, etc.)

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR  
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel View phone number on gov.nt.ca
Fax View phone number on gov.nt.ca
View email address on gov.nt.ca

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.