KidStrong Receptionist

Job Responsibility:

WHAT IS KIDSTRONG?

At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 . We help parents discover their child's superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In other words… kids who will win at life!

KidStrong is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

RESPONSIBILITIES

• Ensure that all coaches have clocked-in (Homebase) and read/acknowledged the SOR
• Assist and prepare Start Kits and all items related to the Starter Kit (Jersey, Ranks and Awards Affirmation Poster, Wristband and KidStrong Water Bottle (water bottle will be discontinued shortly)
• Create positive interactions with students and families before, during, and after class
• Provide special one on one attention to our first time members and/or trials
• Ensure classes both start and end on schedule and follow the appropriate pace and curriculum
• Assist coaches with direction, flow of class; (get on the floor if coach is behind or needs assistance)
• Maintain dynamic, fun, motivational, and professional demeanor when leading the lobby
• Engage with parents in the lobby during class, and make sure they have an understanding of the technology, curriculum, and KS programming
• Build community with families in lobby the lobby to learn the needs of specific families and gain feedback on classes
• Able to navigate various platforms (HubSpot, Zen Planner) etc.
• Complete understanding of all administrative tasks including but not limited to: membership management/changes; customer service inquiries, holds, make up class bookings, changing start dates, upgrade and downgrade membership, enroll trial/walks, answering phone calls and/or calling
• Verify the lobby is clean and presentable at all times ( in particular between classes ), bathrooms are stocked and clean at the beginning and end of shift; ensure laundry is switched over and folded by the end of the shift.
• Complete an After Action Report (AAR) to summarize the members you assisted, how classes ran, and the outcome of trials.
• Complete end of shift cleaning duties as a team
• Make sure program areas, buildings, and facilities are well maintained
• Communicate and engage effectively with parents, and staff

JOB QUALIFICATIONS

The successful candidate will have:

• Passion for working with children is non-negotiable!
• Prior experience working with children
• Prior experience in an administrative position appreciated
• CPR certified
• Positive, motivating, and effective interpersonal communication skills
• Organized and strong communication skills
• Proficient in using Google Docs, Google Sheets, and other Google Workspace tools
• Comfortable navigating and utilizing various online platforms and technologies
• Self-starter who just gets a job done

PAY

• $17-18/hr

SCHEDULE

• Weekday Evenings
• Weekends

ABILITY TO COMMUTE

• Burlington, ON L7M 4C6

EDUCATION

• Secondary School (required)

WORK LOCATION

• In person

Job Type: Part-time

Pay: $17.00-$18.00 per hour

Additional pay:

• Commission pay

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed
• Weekends only

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• Administrative: 1 year (preferred)

Work Location: Hybrid remote in Burlington, ON L7M 4C6