VP, Human Centered Design

$200k - $250k per year

TD Bank Group

Toronto, ON

# VP, Human Centered DesignPostuler: Sur place: Toronto, Ontario: Temps plein: Publié aujourd'hui: Date de fin : 6 novembre 2026 (Il reste 15 jours pour postuler): R\\_1517882**Lieu de travail :**Toronto, Ontario, Canada**Horaire :**37.5**Secteur d’activité :****Détails de la rémunération :**$200,000 - $250,000 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :****Role purpose**: Lead TD Bank Group’s enterprise Human Centred Design practice, setting the vision, strategy and standards for industry-leading customer experiences across products, services, platforms and journeys. **Reporting lin**e: This role reports to the Senior Vice President, Client Experience. **Primary partnerships:** Journey and segment leaders, platform and product leaders, Technology, business segments, Brand, Legal, Compliance, Privacy, Risk and other enterprise partners. **Enterprise experience strategy and vision**• Set and articulate the enterprise vision for future customer experiences and for the Human Centred Design practice.• Develop and lead industry-leading experience strategies and designs that support TD at the enterprise level.• Build and sustain a best-in-class practice grounded in user-centred design, execution and strategy approaches.• Provide thought leadership on customer experience, strategy and design, translating the vision into practical priorities and outcomes. **Design leadership and customer advocacy**• Ensure consistency, quality and brand alignment across design experiences and deliverables for products, services and channels.• Lead enterprise experience innovation and the design of platforms and journeys.• Champion customer empathy and advocate for customer needs, embedding customer-centric problem solving across the organization.• Oversee the capabilities required to design, prototype, validate, communicate and deliver strong user experiences, including experience strategy, interaction and visual design, customer experience management, copywriting, prototyping, design research, design thinking, facilitation and design operations.• Embed and scale AI-enabled ways of working across the Human Centred Design practice to improve speed, quality and throughput while supporting responsible and effective use. **Enterprise delivery and partnership**• Partner with journey and segment leaders to align business strategy and design deliverables and deliver strong customer outcomes.• Work with platform and journey leaders to advance innovation across products, services and other customer experiences.• Partner closely with Technology and business segment leaders to enable effective delivery and execution of initiatives.• Balance experience, business value, legal, compliance, privacy and risk considerations, ensuring decisions align with TD’s risk appetite.• Influence decisions at senior levels and help shape an organizational culture that recognizes and unlocks the value of design.• Establish a value realization framework that clearly articulates the business value, customer outcomes and client effort associated with experiences designed and delivered. **Practice, people and financial leadership**• Lead and develop a diverse team of design professionals, attracting and retaining the capabilities required to deliver business results.• Set goals, manage performance and compensation decisions, develop talent, promote teamwork and address employee matters as required.• Establish an effective operating model for the design practice, including clear standards, governance, prioritization and design operations.• Manage project and persistent pod budgets during execution, aligning financial and human resources to enterprise priorities.• Create an inclusive, high-performing environment that supports collaboration, accountability, creativity and continuous learning.
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