Senior Manager, Technical Software Program Manager

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

What We're Looking For

The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership role responsible for steering large-scale, complex software programs from initial concept through global delivery. This leader will drive end-to-end execution across cross-functional engineering teams, establish data-driven operational models to maximize organizational efficiency, and instill execution measurement frameworks. The ideal leader brings deep expertise in modern software delivery lifecycles, cross-functional matrix management, and technical familiarity with cloud software architectures integrated with on-device (edge/mobile) software ecosystems.

Location: Mississauga, Canada (Hybrid - Minimum of 3 days onsite per week).

Responsibilities

• Works independently with business in defining proof of value and customer’s return on investment.
• Explores and understands competitive landscape in both product and business terms.
• Defines strategic initiatives to align the business to agile product development.
• Work closely with Portfolio Management to ensure strategic goals align and are represented in the innovation feature roadmap.
• Lead development of business plans, strategies and approaches to take advantage of business opportunities.
• Leads strategic partnerships with technology companies (including startups) that are developing adjacent new cutting-edge solution elements.
• Provides functional leadership of program management teams with possible direct supervision of senior PMs and managers.
• Independently drives team growth and development plans and supports individual’s execution of development activities such as training, mentorships, and guiding growth opportunities for high potentials.
• Provides team leadership for cross-functional innovation teams.
• Drives execution of solutions inclusive of concept definition, requirements validation, architecture specification, and governance compliance to our Application Lifecycle Management framework.
• Balances scope, schedule and budget considerations to adjust the project with minimal impact to the business.
• Understands the business objectives of the program and assumes personal accountability for success of the program against those objectives.
• Establishes standards of performance across programs that are typically complex in nature with cross-functional teams in numerous locations and time zones.
• Drives continuous improvement initiatives to improve quality, increase efficiency and accelerate time to market.
• Leads system integration planning, release management, and planning for demonstrations, proof of concepts and pilots.
• Leads creating cross functional workstreams and driving execution for sales enablement, development and deployment.
• Independently builds relationships and working across all relevant areas of the solution business including Sales, Services, IT, Finance, Marketing, Product, Engineering, and Support.
• Organizes and presents business, technical and program reviews/status to Senior Leadership using digital media and dashboards.
• Recognized as an "expert" in the business function and processes in which the program is operating.
• Motivates teams to ensure solutions are reliable and of quality, in a highly collaborative fashion.
• Independently coordinates deliverables and project assets to assist the project team.
• Personally anticipates and addresses obstacles or issues that are moderate to significant in severity and escalates complex issues to management for assistance.
• Independently engages additional resources as needed to address obstacles or delays.
• Adjusts the plan per management guidelines as delays or obstacles are experienced.
• Demonstrates advanced understanding of development processes and product launch scope and activities.
• Demonstrates strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams.
• Partners with Zebra Ventures to identify entities that are added-value to your business and solutions.
• Develops and protects intellectual property; is well versed with IP fundamentals.

Minimum Qualifications

• Bachelors degree required
• Minimum of 12+ years of experience required, including minimum 2+ years as team supervisor / manager.
• Strong full life cycle Program Management experience
• Be able to drive program management initiatives while understanding the environment and scope of the program
• Scrum agile methodologies implementation experience
• Experience with software development best practices including Scaled Agile, TDD and Continuous Integration; a track record of applying these methodologies

Preferred Qualifications

• Required to understand the components of the AI development lifecycle from both a development and GTM perspective
• Must have experience and past responsibility for multiple significant solution offerings delivered-to-market for AI and/or SaaS based offerings.
• Experienced in Solution development made up of firmware, BSP, Applications/utilities for Android and iOS, cloud development, software/services integration.
• Demonstrates the ability to see cross-functional impacts of decisions and project plans and execution.
• Expert in end-to-end plan development for NPI including marketing, launch planning, supply chain/manufacturing, post sell support/repair services etc.
• Experience in contract/SOW management, strategic supplier relationship management to ensure business continuity and alignment
• Experienced in managing a budget of up to $15M for business unit, demonstrated financial acumen with experience in annual budget creation, quarterly forecasting, and management of accruals and invoicing
• Experience in industry standard Program/solution lifecycle management processes and ISO compliance
• Demonstrated experience in architecting and executing digital transformation initiatives by leveraging AI, automation, and data analytics to drive process efficiencies, solve complex business problems, and deliver measurable value
• Strong strategic leadership and analytical skills
• Excellent written and oral communication skills
• Solid critical thinking and questioning skills
• Self-motivated, results driven, manages risks, and thrives in an environment of uncertainty and continuous innovation.
• Ability to drive definition and creation of solutions from skeleton use cases
• Experienced team builder, great at collaboration and managing resources; proven interpersonal skills
• Advanced expertise with software development best practices including Scaled Agile, TDD and Continuous Integration; a track record of applying these methodologies
• Advanced expertise working independently and as part of a team to solve difficult technical, quality, cost, and schedule challenges, expert in risk management practices
• Master's degree preferred

Equal Opportunity Employer

Zebra is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law.

If you are an individual with a disability and need assistance in applying for a position, please contact us at View email address on click.appcast.io.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

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Pay Range

$140,240.00 - $190,240.00 Annual Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 20% of base pay, in accordance with the terms of the applicable incentive plan.

Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent.

We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings.

We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary Offered Will Vary

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Additional Information

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com.