Student Success Manager Crimson Education

Guide student journeys at Crimson Education through relationship management, problem-solving, and culturally aware customer service. Work location flexibility is available across many offices or remotely.

As a Customer Success Manager, you coordinate students’ experiences and connect families with Strategists, Tutors, Mentors, and the wider Crimson team. You monitor progress, advise on value-added solutions, and support ambitious university applicants through a personalized roadmap. The role serves families across Crimson’s global markets.

Key Responsibilities:

• Coordinate and facilitate each student’s journey with Crimson
• Serve as the main contact for students and parents
• Connect families with the wider Crimson team
• Share local cultural insights with global colleagues
• Resolve complaints and escalations promptly

Requirements:

• One to two years in customer service or project management
• Build relationships through excellent customer service and cultural awareness
• Demonstrate resilience in a startup environment
• Manage internal and external stakeholders using strong problem-solving
• Communicate clearly and stay highly organized

Bring customer relationships, organized communication, and proactive problem-solving to student success at Crimson Education.