Superviseur de service - Réparation

Lieu: Montreal, QC, Quebec, Canada 
N° d'identification de la requête: 87714 

We Elevate... Quality of urban life

Nos ascenseurs, escaliers mécaniques et trottoirs roulants transportent chaque jour plus de 2 milliards de personnes dans les immeubles et les centres névralgiques de transport, en toute sécurité.
En tant que membre de l'équipe Schindler, vous découvrirez un travail constructif qui améliore la qualité de vie des communautés et contribuera à rendre les lieux plus accessibles, inclusifs et durables pour tous.
Nous associons innovation, sécurité et normes éthiques élevées, garantissant le respect tant entre collègues que pour le monde qui nous entoure. En nous rejoignant, vous ne faites pas seulement partie de notre réussite ; vous contribuez à façonner l’avenir et à perpétuer notre riche héritage qui a débuté en 1874.​

Superviseur de service - Réparation

Votre poste

The Field Supervisor - Repair is responsible for managing repair operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. They are responsible for managing, coaching and training and field employees as well as health and safety requirements.

People Management

• Provide leadership and direction for the field operational functions in alignment with local strategies and Corporate and District/Branch objectives
• Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
• Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
• Interface with IUEC Representation to foster positive labor relations

Safety and Supervision

• Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
• Ensure exceptional quality standards, training and performance of field personnel
• Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
• Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Coach hourly field employees Company’s methods of quality, productivity and safety
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Review of time tickets for accuracy and maintain vacation schedules
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management

• Manage/support all work in area of responsibility within framework of financial budget

Process and Quality Management

• Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model
• Ensure each repair meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
• Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
• Provide and organize technical support to Sales and Field employees
• Ensure ISO compliance

Customer Service and External Relations

• Liaise with property management representatives/building owners
• Ensure compliance with government regulatory requirements
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
• Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
• Demonstrate to customers that they are receiving fair value for their expenditures
• Communicate with and influence business agents, inspectors, etc., in resolving disputes
• Maintain and manage pro-active relationships with Union business agent

Qui êtes-vous ?

• Post Secondary – preferably in Business or Engineering
• 5 or more years in elevator industry or related experience at a Management level, or a similar industry which includes the sales and servicing of capital equipment

Critical Skills

• Proficient in MS Office
• Coaching and Mentoring: ability to motivate and guide team members
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate costumer focus through improving performance
• Leadership: Possess solid leadership skills
• People Management: Ability to select, train, supervise and evaluate staff
• Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation: Ability to present materials clearly
• Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

Qu’est-ce que cela vous apporte ?

• Vous participez chaque jour à l’amélioration de la qualité de vie urbaine. Rejoignez une entreprise engagée dans l’innovation et la durabilité tout en restant exigeant en matière de sécurité et de qualité.
• Vous développez constamment votre potentiel. Nous vous aidons à développer vos compétences et à accéder à des opportunités de carrière riches et variées.​
• Contribuez à une culture inclusive et solidaire. Grâce à des initiatives locales et mondiales, nous promouvons une culture d’inclusion pour que chacun se sente valorisé et soutenu dans son environnement de travail.

We Elevate… Your Career

Rejoignez notre équipe en devenant un de nos facilitateurs de vie urbaine. ​ Vos compétences, votre motivation et votre engagement nous permettent de construire, ensemble et chaque jour, les villes durables d’aujourd’hui et de demain.

Au sein du groupe Schindler, nous valorisons l'inclusion et la diversité, et nous pratiquons l'équité pour créer des opportunités égales pour tous. Nous nous efforçons de veiller à ce que tous les candidats qualifiés soient pris en considération pour un emploi sans distinction d'âge, d'origine ethnique, de couleur, d'affiliation religieuse, d'affiliation syndicale, de sexe, d'identité de genre, d'orientation sexuelle, d'état matrimonial, d'origine nationale, de nationalité, de génétique et santé ou handicap.

Toute candidature non sollicitée provenant d'agences de recrutement est considérée comme rejetée et ne constitue en aucun cas une offre de la part d'une agence de recrutement.