Customer Relations Manager

Job Responsibility:

We are in the business of owning, managing, and developing properties in Toronto.

As a growing company we are looking for talented individuals who would like to join and share the passion for providing excellent services for our tenants and clients. If you are customer-driven and hardworking, and possess outstanding interpersonal skills, we encourage you to take your career to the next level and apply for this exciting opportunity.

RESPONSIBILITIES:

• Corresponds with lawyers, construction, customer care, project management, and sales operations, to ensure builder meets Tarion timelines (checks in with on-site progress, and legal updates on APS).
• Keeps track of substantial project timelines: Tarion dates, zoning, construction, purchaser financing deadlines, outstanding MPA/NSF, occupancies, building registration, closings etc.
• Prepares full occupancy date list/purchaser notice timeline.
• Approves delay requests/any associated fees, and requests the necessary Amendments from sales.
• Approves reimbursements as per Tarion.
• Communicates with purchasers looking to escalate complaints unusual mutual releases or delay requests (ex. a purchaser's death), unusual NSF charges/delay deposit requests, and negotiations re: occupancy/closing fees.
• Confirms and delegates purchaser e-blasts re: zoning construction, occupancy requirements, lawyer contact info, etc. with sales ops.
• Delegates general administration to CR admin with strict set of guidelines.

QUALIFICATIONS:

• Bachelor's degree, diploma or equivalent.
• 3+ years' work experience in an onsite full-time Customer Relations Management role or related.
• Superior written and oral communication skills to interact with lawyers, sales, and purchasers.
• Proficient in Excel, Word, and Microsoft Office.
• G Driver's License is preferred.
• Mandarin could be an asset.

We thank all candidates for their interest. However, only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking

Schedule:

• Day shift

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer Relations Management in Real Estate Industry: 3 years (preferred)

Language:

• Mandarin (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person