PC Technical Support Associate

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Job Title:PC Technical Support Associate
Job Type:10-week Contract (2.5 months)
Location:1940 Argentia Road, Mississauga
Start Date:August 31st 2026
End Date: November 13th 2026
Hours per week: 37.5
Shift Schedule: Monday to Friday - shift could be 8:30AM -5PM, or 8AM to 5:30PM, depending on needs of the business).
Rate: $30/hr T4 OR $34/hr Inc.

Position Summary
The PC Technical Support Associate provides on-site support for issues called into the Helpdesk concerning computer and software issues for specified client groups.

Key Responsibilities

Provide first level support for diverse technical issues called into the Information Systems Division, troubleshoot and support existing hardware and software: desktops/laptops/tablets. Troubleshoot and support hardware peripherals: network printers, scanners, tablets, etc.
Support local and remote user base. Configure and install workstations/laptops and peripherals for new associates. Resolve assigned Helpdesk tickets within pre-determined SLA
Document steps to resolution. Act independently to resolve support calls and achieve a high percentage of incident resolution without escalation
Assist on projects that require Client Services and work with L2 in roll-out of new technologies and applications for the company
Advise and educate customers on procedural guidelines to ensure a complete solution to their technical or service questions Identify unique or recurring customer/technical problems
Provide input to management to prevent recurrence Control and documentation of assets issued/received. Maintain and keep up to date all Service Now tickets assigned within a timely fashion.
Coordinate and work closely with Technical Coordinators in roll out of new technologies and applications for the company
Participate as a resource on department/corporate IT projects and communicate with team leads as required.

Qualifications:

Minimum 2 + year technical workstation/laptop support experience MCP
A+ required Working knowledge of Windows 10 and MAC OS operating systems
Working knowledge of personal/MAC computers and troubleshooting techniques for software/hardware and network infrastructure
Ability to build and configure personal/MAC computers. Knowledge of: imaging systems (such as SCCM), anti-virus systems, Outlook/Exchange, VPN and wireless
Strong working knowledge of Microsoft Office suite of products Ability to work flexible hours
Ability to work independently, as well as, in a team environment

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Vacancy posted 1 day ago

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