Contact Centre Associate

Job Responsibility:

Contact Centre Associate (Permanent, Full-Time)

Location: Remote Position. The successful candidate must reside within 3 hours of Kawartha Credit Union Head Office, Peterborough ON

Hours: 40 hours per week, Monday to Saturday

Rate of Pay: Dependent on Experience

Position Description:

As a Contact Centre Associate, you will:

• Contribute to the success of the Credit Union by providing member service excellence;
• Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution;
• Assist members with routine to complex transactions through a variety of electronic and digital channels and;
• Recommend products and services that align with a member's needs and that will enhance their financial well-being.

Qualifications:

• High School Diploma or GED Equivalent
• One year in a Member Services Representative role, or equivalent experience
• Excellent customer service, problem solving, and organization skills

At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.

If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now!