ECS & SAP Cloud Delivery Manager
Enterprise Solutions
Lead customer relationships in Cloud services with SAP as an ECS & SAP Cloud Delivery Manager. Ensure satisfaction across SAP's private offerings like RISE with SAP and HEC. This remote contract role positions you as the core point of contact for SAP’s private cloud users. You will steer customer engagement, address project challenges, and manage commercial accounts effectively. Your proactive mindset and problem-solving abilities will enhance collaboration within the Enterprise Cloud Services team. Key Responsibilities:
- Drive engagement management and review customer service plans
- Oversee project execution and operational support
- Facilitate strong relationships with all stakeholders
- Manage critical escalations and client communications
- Focus on improving customer satisfaction consistently
- Bachelor's degree in business or technology discipline
- At least 2 years in a customer-facing experience
- Solid ECS background with SAP private cloud exposure
- Strong presentation skills capable of addressing varied audiences
- Proven ability to forge lasting relationships
Vacancy posted 8 days ago
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