Customer Technology Advisor - Identity, PAM & Zero Trust

Customer Technology Advisor – Identity, PAM & Zero Trust

Location: Toronto (KCA51701) HQ

Remote Type: Fully Remote

Time Type: Full time

Job Description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Kyndryl's Cyber Resilience & Connectivity Practice is helping organizations build trust, resilience, and security in an increasingly complex digital world. As cyber threats continue to evolve, Identity has become the foundation of modern security architectures, enabling organizations to securely manage access, reduce risk, and accelerate digital transformation.

We are seeking a Customer Technology Advisor specializing in Identity, Privileged Access Management (PAM), and Zero Trust Security who combines deep technical credibility with strong business development and consulting capabilities.

This is not a traditional delivery‑focused architecture role.

Success in this position will be defined by your ability to build executive relationships, develop opportunities, influence security strategies, and help clients realize measurable business outcomes through Identity‑centric security solutions.

As a trusted advisor, you will engage directly with CIOs, CISOs, Chief Risk Officers, and senior business leaders to shape security roadmaps, identify transformation opportunities, and position Kyndryl as a strategic cybersecurity partner. You will leverage your expertise in IAM, PAM, and Zero Trust to drive meaningful conversations that translate business challenges into actionable security strategies.

You will play a critical role in expanding Kyndryl's Cyber Resilience & Connectivity footprint by identifying new opportunities within existing accounts, cultivating relationships with prospective clients, and supporting pursuit teams throughout the sales lifecycle. Working closely with Kyndryl Consult, Client Partners, Sales Leaders, Alliance Partners, and Delivery Teams, you will help drive growth across the Canadian market.

In this role, you will focus on:

Customer Success

• Develop and maintain trusted relationships with executive stakeholders including CIOs, CISOs, security leaders, and business executives.
• Act as a strategic advisor on Identity, PAM, Zero Trust, and Digital Trust initiatives.
• Lead executive workshops, assessments, and roadmap discussions focused on business outcomes and risk reduction.
• Translate complex cybersecurity concepts into language and value propositions that resonate with business leaders.
• Support client success by ensuring security strategies align with organizational goals, compliance requirements, and operational priorities.
• Position Kyndryl as a trusted long‑term partner for security transformation initiatives.

Commercial Success

• Identify, qualify, and shape new IAM, PAM, and Zero Trust opportunities across existing and prospective accounts.
• Support pipeline generation, opportunity development, proposal creation, and pursuit execution.
• Contribute directly to revenue growth, business development, and account expansion objectives.
• Collaborate with Sales, Consulting, and Alliance teams to create differentiated solutions and winning strategies.
• Leverage industry relationships and professional networks to develop new business opportunities.
• Support renewals, expansions, and strategic cybersecurity transformation engagements.

Distinctive Expertise

• Serve as Kyndryl's subject matter expert across Identity & Access Management (IAM), Privileged Access Management (PAM), Identity Governance, and Zero Trust architectures.
• Lead strategic discussions regarding identity modernization, digital trust, workforce identity, and privileged access security.
• Guide clients in developing target‑state architectures, transformation roadmaps, and implementation strategies.
• Collaborate with strategic alliance partners including Microsoft, CyberArk, SailPoint, Okta, Ping Identity, and other ecosystem partners.
• Support opportunity development from initial client engagement through solution definition and delivery transition.
• Act as a thought leader both internally and externally through client engagements, industry events, and alliance activities.

Market Leadership

• Develop executive‑level relationships within the Canadian cybersecurity market.
• Represent Kyndryl at conferences, executive roundtables, customer events, and partner engagements.
• Identify emerging market trends and help shape Kyndryl's Identity and Zero Trust strategy.
• Contribute to the growth and evolution of Kyndryl's Digital Trust and Identity Security capabilities.

People

• Mentor and coach team members across Cyber Resilience & Connectivity practice.
• Share expertise and contribute to capability development within Identity and Zero Trust domains.
• Foster collaboration across consulting, sales, delivery, and alliance organizations.
• Support Kyndryl's Diversity, Equity, and Inclusion objectives and lead through positive example.

Your Future at Kyndryl

When you join Kyndryl, you're not just joining a company, you're entering a space of opportunity. Our partnerships with leading technology providers and industry alliances provide access to world‑class training, certifications, and professional development opportunities.

Whether you aspire to become a security consulting leader, a practice executive, or a business growth leader within cybersecurity, Kyndryl is committed to supporting your development and career journey.

Who You Are

You're recognized by clients and colleagues as someone who can bridge the gap between technical security expertise and business outcomes.

You have a strong understanding of Identity and Access Management, Privileged Access Management, and Zero Trust principles, but equally important, you know how to engage executives, uncover business challenges, create opportunities, and build trusted relationships.

You are consultative, commercially aware, and comfortable operating in highly visible client‑facing environments where success depends as much on influence and relationship‑building as it does on technical expertise.

Required Skills and Experience

• 10+ years of experience in cybersecurity, Identity & Access Management, Privileged Access Management, Zero Trust, or security architecture.
• Experience supporting consultative, advisory, pre‑sales, or business development engagements.
• Demonstrated ability to build and maintain executive‑level client relationships.
• Proven experience identifying, shaping, and supporting security transformation opportunities.
• Strong understanding of Identity‑centric security architectures and Zero Trust frameworks.
• Experience translating technical cybersecurity concepts into measurable business outcomes.
• Experience working with IAM and PAM technologies such as Microsoft Entra ID, CyberArk, SailPoint, Okta, Ping Identity, or similar platforms.
• Strong communication, presentation, and stakeholder management skills.
• Ability to influence decision‑makers across both business and technical audiences.
• Experience working collaboratively with sales, consulting, delivery, and alliance organizations.

Preferred Skills and Experience

• Experience working within consulting, systems integration, managed services, or cybersecurity advisory organizations.
• Established network of executive cybersecurity contacts within the Canadian market.
• Experience supporting alliance‑driven pursuits with Microsoft, CyberArk, SailPoint, Okta, or similar strategic partners.
• Experience supporting large enterprise and regulated industry clients.
• Cybersecurity certifications such as CISSP, CCSP, TOGAF, SABSA, Microsoft, CyberArk, or SailPoint certifications.
• Bachelor's degree in Information Technology, Cybersecurity, Business, Engineering, or a related field.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.