Service Manager

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Service Manager

Employment Type: Full-Time
Location: Calgary, Alberta
Work Model: Hybrid (Remote, Office, and On-Site)
Annual Salary: $54,600.00 to $59,400.00 (inclusive of car allowance)
Additional Compensation: Non-taxable fuel allowance and performance-based bonuses

Position Overview

Reporting to the Regional General Manager, the Service Manager is responsible for overseeing security operations across the Calgary region. This role ensures high service standards, regulatory compliance, client satisfaction, and the effective management of security personnel, resources, and operational performance. The successful candidate will also support business development and contribute to the branch’s financial and operational objectives.

Key Responsibilities

1. Operational Management

• Oversee daily security operations across assigned client sites.
• Ensure compliance with company policies, contractual requirements, and applicable regulations.
• Conduct site inspections and operational audits to maintain service quality.
• Implement emergency response procedures and address operational issues.
• Supervise, support, and develop security personnel.

2. Client Relationship Management

• Build and maintain strong client relationships.
• Address client inquiries, concerns, and service escalations promptly.
• Conduct regular client meetings to review performance and security requirements.
• Prepare and present operational reports and service updates.

3. Financial Oversight

• Support branch budgeting and financial planning.
• Monitor operational expenses and identify cost-saving opportunities.
• Optimize staffing and resource allocation while maintaining service standards.
• Contribute to achieving branch financial and operational targets.

4. Business Development

• Identify new business opportunities within the Hamilton region.
• Collaborate with the sales team to develop proposals and secure new contracts.
• Identify opportunities to expand existing client accounts.
• Monitor industry trends, market conditions, and competitor activity.

5. Compliance & Reporting

• Maintain accurate documentation of security operations, incidents, and inspections.
• Ensure compliance with applicable legislation, licensing requirements, and contractual obligations.
• Prepare and submit regular operational reports to regional leadership.
• Investigate incidents, address identified risks, and implement corrective actions.

Qualifications

• Minimum 3–5 years of experience in security operations or management, including at least 3 years in a supervisory role.
• Demonstrated leadership and team management skills.
• Strong knowledge of security operations, risk management, and incident response.
• Excellent communication, organizational, and client relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and security management systems.
• Valid Alberta Class 5 driver’s licence with a clean driving record.
• Ability to travel throughout the Vancouver area and respond to emergencies outside regular business hours as required.

Work Environment

• Hybrid work arrangement combining remote, office-based, and on-site responsibilities.
• Primary office located in Calgary, Alberta.
• Regular travel to client sites throughout the Calgary region.
• Availability to address urgent operational matters outside regular business hours when required.

Compensation & Benefits

• Performance-based bonus opportunities.
• Flexible tiered benefits program (Bronze, Silver, and Gold plans).
• Pension plan.
• Company vehicle or car allowance, as applicable.
• Ongoing professional development and training opportunities.