Saas Customer Success Manager

Drive SaaS customer value at Resolver through adoption planning, stakeholder relationships, and evidence-based account management in a hybrid workforce.As a Customer Success Manager, you will help customers turn Resolver’s no-code platform investment into business results. You will manage a customer portfolio, build success plans, lead business reviews, and address concerns before renewal risks grow. Your work connects customer understanding, business acumen, CRM data, and coordinated internal support.Key Responsibilities:
Understand customer priorities, stakeholders, expectations, and business goalsOwn success plans with milestones and evidence of valueLead business reviews and maintain customer health assessmentsIdentify adoption gaps, manage recovery plans, and support renewalsDiscover qualified expansion needs and coordinate Account Manager handoffsRequirements:
Bring 2–5 years of relevant SaaS experienceExperience in customer success or solution deliveryHelp customers adopt software and achieve business goalsConfidence using customer data and CRM toolsSecurity, Investigations, or GRC experience is a plusUse customer insight, business acumen, and Salesforce data to strengthen adoption, retention, and value at Resolver.
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