Resident Manager, Live-In

• $43,360 annually, inclusive of rent for provided apartment.
• Utilities & Parking Included
• Monthly Bonus
• Employer Paid Health & Dental Benefits

Are you passionate about providing top-notch customer service in residential property management? Look no further! We are seeking driven, professional & energetic candidates to join our Residential Operations team for the position of Resident Manager, located at our properties located in Niagara Falls, Ontario.

As a Resident Manager, you will be supporting the day-to-day operations of our residential communities while helping create a positive living experience for residents. You’ll provide responsive customer service, support leasing and rent collection activities, complete administrative tasks, and help maintain clean, safe, and welcoming common areas. As part of the Residential Operations team, you’ll respond to resident needs, support maintenance and cleaning requirements, and uphold Skyline’s standards, policies, and values.

What You’ll Be Doing

• Provide excellent customer service by responding to resident questions, concerns, and maintenance requests with care, professionalism, and urgency.
• Support leasing activities by answering rental inquiries, showing available suites, completing reference checks, and helping close rental opportunities.
• Collect and deposit rent, review rent rolls and receivables, maintain accurate records, and complete required administrative paperwork.
• Complete move-in and move-out inspections, deliver resident notices, maintain fire logbooks, and support compliance with company procedures and applicable legislation.
• Help keep the property clean, safe, and welcoming by supporting common-area cleaning, groundskeeping, snow removal, and minor maintenance or repair tasks as required.
• Monitor contractors on site, escalate issues to the Property Manager when needed, and remain available during assigned hours or on-call situations.
• Plan and support resident engagement initiatives that help build a positive, connected community.

What You Bring

• A strong service orientation with the ability to build rapport with residents and deliver a positive customer experience.
• Strong communication, organization, and problem-solving skills, with the ability to manage multiple priorities and stay detail oriented.
• Exceptional administrative, cleaning, maintenance, and light repair skills, with general knowledge of basic plumbing, electrical, carpentry, and HVAC systems considered an asset.
• The ability to work independently, collaborate with a team, exercise sound judgment, and provide professional support in emergency or on-call situations.
• Proficiency using computers, email, Microsoft Office, and property management systems such as Yardi, considered an asset.

Why You’ll Love It Here

• Professionalism – Work with people who are passionate about doing great work and helping each other succeed.
• Respect – Build meaningful connections with colleagues, residents, and communities while helping make everyday living even better.
• Integrity – Be proud to work for an organization that does the right thing, even if its not the easy thing.
• Drive – Bring your ambition and energy to a company that encourages you to reach your potential.
• Efficiency – Work smarter with streamlined processes, innovative tools, and a team that's always looking for better ways to make an impact.

Who We Are

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer our employees competitive pay, benefits, employee savings plan matching, time-off for volunteering opportunities, on-going training, growth potential and so much more! Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [email protected].

Apply Online: skylinegroupofcompanies.ca/careers

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