Recruitment and Engagement Coordinator

Recruitment & Engagement Coordinator

Home Instead | Courtenay

Full-Time | In-Office

About The Role

At Home Instead, exceptional care starts with exceptional people.

The Recruitment & Engagement Coordinator plays a key role in finding, selecting, training, developing and retaining the Care Professionals who deliver that care every day.

This is a highly people-focused role for someone who combines warmth with professionalism, has strong judgment, holds high standards and genuinely enjoys helping others succeed.

You will lead Care Professional recruitment and training, support ongoing engagement and performance, and work closely with our leadership team to ensure we have the right people, with the right skills, ready to meet the needs of our clients.

Key Responsibilities

Recruitment & Hiring

• Develop and implement creative recruitment strategies online and within our local communities.
• Manage recruitment advertising, applicant leads and the candidate pipeline.
• Respond to applicants promptly and create a professional, welcoming candidate experience.
• Conduct screening and interviews with a strong focus on character, values, professionalism and fit.
• Complete reference checks and coordinate required pre-employment screening and documentation.
• Partner with scheduling, client care, and leadership to understand current and future workforce needs.
• Track recruitment results and continually improve how we attract and select great people.

Training & Development

• Lead Care Professional orientation and new-hire training.
• Deliver required Home Instead training, including Alzheimer's and dementia education.
• Coordinate and deliver ongoing education and Care Professional development.
• Identify individual and team learning needs and develop appropriate training plans.
• Maintain accurate training records and required education standards.
• Evaluate and continuously improve training content and delivery.
• Coach Care Professionals to build confidence, capability and consistent high standards of care.

Engagement & Retention

• Build strong, trusted relationships with Care Professionals.
• Conduct new-hire check-ins, annual reviews and ongoing development/coaching conversations.
• Develop meaningful recognition and engagement initiatives.
• Coordinate Care Professional meetings and regular communications.
• Identify concerns, performance issues and retention risks early and support appropriate resolution.
• Conduct stay and exit conversations to better understand the Care Professional experience.
• Support Care Professional retention and workforce goals.

Standards & Accountability

• Uphold Home Instead standards, policies and expectations.
• Maintain accurate and confidential recruitment, training and employee documentation.
• Support performance coaching and corrective conversations when required.
• Demonstrate professionalism, discretion and sound judgment.
• Help ensure Care Professionals understand and consistently meet the standards expected of them.

Collaboration & Team Support

• Work closely with Scheduling, Client Care, and Leadership.
• Supervised under the direction of Human Resources manager
• Communicate openly and effectively with candidates, Care Professionals and our office team.
• Contribute to problem-solving and operational priorities across the team.
• Participate in scheduled on-call and escalation coverage as a secondary responsibility, including occasional evenings or weekends.
• Escalate clinical, employee-relations or operational concerns to the appropriate leader when required.

Qualifications & Experience

• Minimum 2 years of relevant professional experience in recruitment, human resources, training and developing people.
• Demonstrated experience training, coaching, facilitating or developing others.
• Strong interviewing, relationship-building and communication skills.
• Excellent organization, follow-through and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound professional judgment and ability to maintain confidentiality.
• Confidence with technology and ability to learn new systems.
• Valid driver's licence and reliable transportation.

Post-secondary education in Human Resources, Business, Healthcare Administration, Education, Social Services or a related field is an asset.

Our Team

• We are a high-performing, committed team that cares deeply about our community and the people we serve. We communicate openly, take ownership, support one another and come together when challenges arise. We believe professionalism, compassion, accountability and high standards can and should exist together.
• We're looking for someone who shares those values and wants to contribute to growing with us. Someone ready to take the lead in their role, bring ideas forward, build strong relationships and help create an exceptional Care Professional experience.
• At the heart of our work is a simple belief: people deserve to age with dignity, surrounded by the comfort, memories and familiarity of home. Everything we do is about helping make that possible.
• If you care deeply about people, take pride in doing great work and want to be part of a team that is always striving to be better, we would like to meet you.

What We Offer

• Full-time employment
• Competitive compensation
• Extended Health Benefits following probationary period
• Professional development and growth opportunities
• Meaningful work with a direct impact on our people, clients and community
• A collaborative local leadership team
• The opportunity to shape how we recruit, develop and retain exceptional Care Professionals

Ready to Join Us?

If you are a strong communicator, an engaging trainer, a natural relationship-builder and someone who takes pride in developing great people and maintaining high standards, we'd like to meet you.

Apply today and tell us why developing great people matters to you.

Home Instead — To us, it's personal.

#INDI