Dental Office Administration

Job Responsibility:

We are looking for two Office Administrators to join our team and provide excellent customer service to our patients. New Grads Welcome! Our dental practices are conveniently located in Toronto's vibrant Roncesvalles and Oakwood Village. The successful candidates will be responsible for the following;

Responsibilities:

· Greet, assist, clarify, and educate patients in dental services provided

· Handle inbound/outbound calls, schedule/ cancel patient appointments

· Ensure confirmation of future dental appointments, pre medication needs, follow-up calls and future treatment plans are adhered to via telephone, email and txt messages

· Account management of patient's active dental, personal, medical and financial information

· Manage patient referrals, records and personalized letters to and from other offices/practitioners

· Dispatch laboratory work and coordinate returning dates

· Keep track of office front desk inventory supplies and place orders of supplies, as well as equipment replacement/update when necessary

· Manage daily patient flow, recalls, inactive patient system along with patient record purging

· Set up and maintenance of online accounts for office orders as well as permanent/temporary employee placements such as Temporary Hygienist and sedation nurses

· Create and submit patient manual/electronic dental claims and predetermination forms to insurance companies, obtain dental coverage eligibility and coverage details

· Performing general office duties such as; ensure reception area is tidy, e-mail correspondence, photocopy, file, scan, fax documents, and sort mail

· Other Duties assigned

Qualifications:

- Knowledge of Cleardent is an asset- Proficiency in using electronic Dental Records Systems- Strong organizational & time management skills with the ability to multitask and prioritize tasks effectively- Excellent English communication skills, both written and verbal- Attention to detail and accuracy in completing tasks- Proficient in using Microsoft Office Suite (Word, Excel, Outlook)- Ability to maintain confidentiality of sensitive information

Note: Schedule and compensation will be discussed in person.

Start date: as soon as possible.

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Office administration: 1 year (preferred)

Willingness to travel:

• 50% (preferred)

Work Location: In person