Member Data Specialist Trainee

Job Responsibility: The Opportunity We offer a dynamic positive team environment, that is focused on improvement and supporting our members - the teachers of Ontario. In this role, within the Employer Reporting (ER) Department, you will analyze and ensure data received from member employers and other third-party organizations used in the calculation of benefits is accurate, reliable and aligned with OTPP's policies. As a Member Data Specialist Trainee, you will have the opportunity to apply your superior analytical skills and build strong working relationships across Member Services and with employers across the province, including our many First Nations employers. Who you'll work with As part of the Employer Reporting (ER) Department, you will work on a self-directed Member Data Service (MDS) team. The MDS team has a strong partnership with our client facing, Client Services team, and share common goals and values in providing superior member experiences to the teachers of Ontario. What you'll do

• You will have the opportunity to learn all about pensions and provide support to our partners in Member Services that result in positive member experiences! Your analysis of data at a macro and micro level will ensure accurate and reliable calculations of benefits to Ontario's Teachers.

Under the direction of a Senior and/or Team Coordinator:

• Assist employers in validating their data and support their understanding of the appropriate criteria regarding eligibility, contribution calculations, enrollment, remittance deadlines, reporting and interest calculations
• Ensure validation of service and contributions
• Maintain positive internal and external relationships
• Provide solutions to service barriers in accordance to service-level agreements with Member Services
• Apply sound judgment to data differences from established data acceptance standards
• Share decision making logic
• Determine sources for discrepancies between data and systems issues
• Verify a range of member payroll and service data for completeness and accuracy
• Analyze member service records to resolve discrepancies
• Reconcile financial data from school board data submissions
• Ensure proper billing information for payment and calculation of interests
• Following up on information requests which range from hotline, phone and website inquiries Perform other related duties as assigned

What you'll need

• Post-secondary education or relevant work experience
• Experience in utilizing office tools and systems required for analysis and validation
• Proven analytical and problem-solving skills
• Demonstrated ability to identify and resolve a range of data and reporting discrepancies
• Experience in time management and multi-tasking
• Excellent oral and written communication skills
• Outstanding communication skills
• Knowledge of Indigenous culture is an asset

#LI-RM1 #LI-Hybrid What we're offering

• Competitive compensation
• Numerous opportunities for professional growth and development
• A flexible/hybrid work environment combining in office collaboration and remote working
• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
• Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'. How to apply Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application. Accommodations are available upon request (Voir email sur ca.edajobs.com) for candidates with a disability taking part in the recruitment process and once hired. Candidates must be legally entitled to work in the country where this role is located. The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information. Functional Areas: Member Services Requisition ID: 6320