Fraud Controls Investigation Analyst

Analyze client transactions and debit card alerts as a Fraud Controls Analyst at CIBC, using strong analytical skills in a hybrid work arrangement.

As part of CIBC’s Fraud Controls Team, you will identify unusual activity, investigate suspected fraud, and determine appropriate actions. The work combines client transaction analysis, data collection, decision making, and communication with internal and external clients. You will also manage IDCF debit card transaction alerts while maintaining superior customer service.

Key Responsibilities:

• Identify and analyze unusual client transaction activity
• Investigate suspected fraud and determine appropriate actions
• Review profiles, transactions, banking history, and cheque images
• Compile alert data and document investigation outcomes
• Communicate with clients, branches, and stakeholders by telephone

Requirements:

• Experience in fraud prevention, loss prevention, or investigations
• Strong analytical, critical thinking, and decision making skills
• Working knowledge of PRM, TSYS, and AS400 Image
• Working knowledge of Cardinal Commerce and COINS/ECIF
• Availability Monday to Sunday, 7am to 12am EST

Apply your fraud investigation, transaction analysis, and client service expertise to protect CIBC and its clients.